Avatar

Richard Harris

  • Total activity
    13
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    3
  • Subscriptions
    6

Activity overview

Latest activity by Richard Harris
  • Avatar

    Richard Harris created a post,

    Allow side conversation content to viewed via email notification

    As a user it would be useful to see side conversation content on an email notification without having to click into the ticket. This can surely be possible if side conversation placeholders were ad...

  • Avatar

    Richard Harris created a post,

    New Ticket Creation Layout Feedback

    Zendesk Layout when creating tickets has changed. Why has this changed? Our team feedback is: "Its clunky, Just doesn't feel as responsive, Also big empty space and the subject bar text box is very...

  • Avatar

    Richard Harris commented,

    What you have described James would be exactly what we need. My only add request is can the org field be searchable, rather than pure drop down where i need to scroll down the list, you can type th...

  • Avatar

    Richard Harris created a post,

    Bulk User Import using Zendesk ID

    Currently Bulk End User Imports can only update users that have an email address or an External ID however: Most of our End User do not have an email address. External IDs are not added for users ...