Nevena Imetska
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Last activity
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Activity overview
Latest activity by Nevena Imetska-
Nevena Imetska commented,
Hi Dwight Bussman I have one question related to a failed ticket sync. This is the error and the issue seem to be for just this one. Ticket #--- failed to sync Fail State with Cause: INSUFFICIENT_...
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Nevena Imetska commented,
Thank you Dwight Bussman that explains it and I have created a custom field for mapping the domain names from salesforce to Zendesk.
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Nevena Imetska commented,
Dwight Bussman We were using the data sync with Salesforce successfully and had it setup as per the documentation but after a few tickets had failed to sync we noticed that the configuration for th...
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Nevena Imetska commented,
Hello, 1. Is there a place where sync issues could be monitored? I've noticed that contacts created yesterday have not been synced but today's contacts go through ok and we have not done any change...
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Nevena Imetska commented,
Hello, We currently use the data sync to sync Salesforce accounts to Zendesk Organizations. In the field mapping we need to add a new text field from Salesforce Accounts to sync with Tags in Organ...
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Nevena Imetska commented,
Hi Dwight Bussman, We are using both the ticket sync to cases and the tickets view. Both working fine, but I was wondering if there is any way I can setup the ticket view component for the Cases. W...
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Nevena Imetska commented,
@Dwight Bussman would updates to the case in Salesforce trigger a sync to the Zendesk Ticket? I can see thet the updates for Organizations and Users is working but for some reason changes made to c...