Keela Ross

Total activity

48
Last activity

November 14, 2020 00:17
Member since

May 13, 2020 22:16
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Votes

30
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13

Activity overview

Latest activity by Keela Ross

Keela Ross commented, November 13, 2020 22:59
When this is turned on, what happens when messages are sent outside of business hours? We utilize schedules, and I tried testing this feature off-peak hours as suggested, and a chat was served even...
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- Keela Ross
- Created November 13, 2020 22:59
- 2 votes
Keela Ross commented, October 01, 2020 15:43
Thank you Kay! I'll definitely review and edit where needed.
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- Keela Ross
- Created October 01, 2020 15:43
- 0 votes
Keela Ross commented, September 24, 2020 22:08
+1 This really should have been v1 for Explore...especially since it was apart of Insights.
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- Keela Ross
- Created September 24, 2020 22:08
- 6 votes
Keela Ross commented, September 24, 2020 19:50
I am also interested in doing the above, or does it make sense to add as a filter on a given report? For example, I want to exclude tickets that were closed via merge from my heatmap report.
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- Keela Ross
- Created September 24, 2020 19:50
- 0 votes
Keela Ross commented, July 17, 2020 00:40
Hi, is there any update on this? It's surprising that Zendesk hasn't made any changes. The integration is useless for us, and the older system we were using (Gorgias) had amazing features for their...
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- Keela Ross
- Edited July 17, 2020 00:53
- 5 votes

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