Katrin Leinweber
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Activity overview
Latest activity by Katrin Leinweber-
Katrin Leinweber commented,
Oliver Tietze: I updated item 2. of my comment to clarifiy ;-)
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Katrin Leinweber commented,
Hi Ben Van Iten, the onboarding macro is supposed to provide a few safeguards for new hires, i.e. drafting a reply as an internal note that can be reviewed, before being sent to the customer. Since...
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Katrin Leinweber commented,
Is it possible to execute a certain macro from within another macro? What I would like to do is: Have an "onboarding" macro that starts a private note containing "DRAFT reply:" followed by the cont...
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Katrin Leinweber commented,
Work-around: Conduct a realistic search on your /advanced-search page Between the ticket fields list and "Results" section, open the "Columns" dropdown menu/button and (un)check the columns that y...