Nadia De Vriendt
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Last activity
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Activity overview
Latest activity by Nadia De Vriendt-
Nadia De Vriendt commented,
Is there a way to have your search results sorted from most recently updated to oldest update by default? Or do you always need to use "order_by:updated_at sort:desc" with your search in order to d...
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Nadia De Vriendt commented,
hi Ha Luong, I don't use it myself, because we also don't use the Zendesk satisfaction survey (sorry, guys!), but since the check is on whether certain tags are present or not, I'm pretty sure you ...
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Nadia De Vriendt commented,
hi Jessie, just did, thanks for reminding me :-)
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Nadia De Vriendt created a post,
How to add a cool-down period to satisfaction surveys
We use our own survey platform to send satisfaction surveys 24 hours after a ticket has been solved (using the Zendesk automations). Because we don't want to over-question our users, though, we add...
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Nadia De Vriendt commented,
We have a similar process in place, but it requires a lot less triggers. We do leave tickets on 'solved' longer than the default in zendesk though. But it'll depend on your cooldown period, I guess...
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Nadia De Vriendt commented,
Thanks Jennifer and Melissa. I understand that the script cannot be shared. Someone from the support team has contacted me with some more questions in the meantime, we'll see how that goes :-)
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Nadia De Vriendt commented,
Thanks Melissa. It would be nice to somehow be kept up to date semi-automatically of outdated articles. It would be an extra reason for me to promote Guide over our current solution to my superiors...
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Nadia De Vriendt commented,
Nice tips! Just a question, though: how does the auto-flagging work in Guide? Is it available to all customers? Where can I find more info on that?
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Nadia De Vriendt commented,
ok, thanks Jessie. I'll look into it
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Nadia De Vriendt commented,
@Yaaz thank you for the quick response. I've been reading up on the mail API and it looks very interesting. But I'm afraid it won't be a solution for the question I raised yesterday since in this p...