Nadia De Vriendt
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How to add a cool-down period to satisfaction surveys
We use our own survey platform to send satisfaction surveys 24 hours after a ticket has been solved (using the Zendesk automations). Because we don't want to over-question our users, though, we add...
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Font color in WYSIWYG editor
It would be really nice to be able to use different font colors in Zendesk updates. This way we'd be able to mark important words or phrases even more clearly than what you'd get by only underlinin...