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Geoffrey Gallinger

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Activity overview

Latest activity by Geoffrey Gallinger
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    Geoffrey Gallinger commented,

    I just wanted to echo some requests here that it would be desirable to be able to edit free-form text custom fields with macros. This would be useful for us because we are using a custom field to k...

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    Geoffrey Gallinger commented,

    > +1 for this - specifically for fields populated by an integration. This! We have many fields that are populated by integrations (which is necessary to pipe data into Zendesk Explore and other BI ...

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    Geoffrey Gallinger commented,

    We would like to be able to customize columns on an agent by agent basis. Our tier 2 agents have different priorities when looking through agents than tier 1, and in addition, being able to remove ...

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    Geoffrey Gallinger commented,

    Is there a way to do a result metric calculation on a result metric calculation? I am looking at grouping MED(First Reply Time (hrs)) into 4 buckets. I would then like to get a count of how many ti...