Alejandro Colon
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Last activity
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Activity overview
Latest activity by Alejandro Colon-
Alejandro Colon commented,
This looks incredibly useful. I am trying it out and ran across a few things I think you should add. I will submit a pr on github. The backup seems to work great so far. The only actual issue I ran...
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Alejandro Colon commented,
I am really glad you got it to work. Sorry it has been a whirlwind trying to figure this out. I made some edits to my posts so they will probably be a bit different from what you saw in the email. ...
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Alejandro Colon commented,
I am so glad you were able to see my changed posts. My posts keep saying "pending approval" The next thing to do is put "<h1>{{help_center.locale}}</h1>" above the first "{{#is" code. This will hel...
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Alejandro Colon commented,
I mentioned using dynamic content as well. https://support.zendesk.com/hc/en-us/community/posts/115007207887/comments/1260803669169 He didn't mention a reason for not using it.
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Alejandro Colon commented,
Edwin I am very sorry for the confusion. The code should be working as intended but it seems that Zendesk does not allow access to "current_locale" outside of the header and footer. Documentation h...
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Alejandro Colon commented,
You are close. Your formatting needs to be like this https://support.zendesk.com/hc/en-us/articles/205753348/comments/360000581387 {{#is help_center.locale 'LOCALE1'}}<h1>LOCALE1 whatever</h1><p>L...
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Alejandro Colon created a post,
[Community Thoughts] How do you handle customer approval?
Looking for Community Thoughts on How you handle Customer Approvals We are looking at trying to implement a more automated request approval process for some of our tickets. Specifically, we do supp...
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Alejandro Colon commented,
Edwin I haven't used it myself but it seems like above Ron de Vries has a good way to change code based on the language. It is not specific to images or anything else. But, essentially, this part o...
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Alejandro Colon commented,
My organization has setup an internal note that is created by a trigger that includes all of the information we do not immediately get on ticket creation, specifically, CCs on the ticket and such. ...
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Alejandro Colon commented,
I haven't used it myself but it seems like above Ron de Vries had a good way to change code based on the language. {{#is help_center.locale 'LOCALE'}} <img src="{{asset 'ASSET NAME'}}" alt="{...