Alejandro Colon
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Total activity659
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Alejandro Colon-
Alejandro Colon commented,
Patrycja Mrowiec I remembered in the API docs that you can query that info. https://developer.zendesk.com/rest_api/docs/support/tickets I don't have time to test but I would see if "ticket.recipie...
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Alejandro Colon commented,
Jacob Backerman One thing I notice is that you modified the code a bit. var baseurl = window.location.href.match(/^([\w/:.]*)([/])([hc]+)([/])([\w-]*)/g); The baseurl is automatically generated wh...
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Alejandro Colon commented,
Jacob Backerman If the console log is not giving you any information then it is most likely an issue with code implementation. Is the code added to "article_page.hbs" ?Are you on an article page w...
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Alejandro Colon commented,
@Graeme Carmichael Thank you so much. I have asked Zendesk to provide the available placeholders and modifiers that we can use. This is the first I have seen of the ".last" and ".is_public" those a...
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Alejandro Colon commented,
Chris Horroll Glad I could help. :) Have a great rest of your day!
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Alejandro Colon commented,
Chris Horroll I had an inkling that was what you were looking for but I was not quite sure. There are probably a couple of issues you are experiencing. The first is that the separation of the CSS ...
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Alejandro Colon commented,
Just glad I could be helpful. To be honest, I am a little surprised. Have a great rest of your day!
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Alejandro Colon commented,
Chris HorrollI tried to help you out over at the original article by Wes https://support.zendesk.com/hc/en-us/community/posts/207738148/comments/360013305434
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Alejandro Colon commented,
Chris Horroll Wes would be the best person to ask but taking a quick look at the code you should be able to modify it to have multiple announcements types or variations by using different trigger l...
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Alejandro Colon commented,
Carman Okon Glad you were able to get it figured out. Have a great Weekend! :)