Yaniv Dayan
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Last activity
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Activity overview
Latest activity by Yaniv Dayan-
Yaniv Dayan commented,
Thanks, Savannah Lee, it is not the best workaround, as, for every search, I will have to run it X times the number of agents that we have. Looks like something that ZD could fix in a few hours, bu...
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Yaniv Dayan commented,
Really?!? What's the point with the 'Search tickets' if I cannot see who is the assignee?! Should I open one by one? Windows 3.11 could do this! :(
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Yaniv Dayan commented,
Hi Guys, Since we normally not working in front of the end-user but with one level above, 90% of the support questions come from a relatively small group of users. We don't want to overload this gr...
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Yaniv Dayan commented,
Thanks Wilfred Kaw, we are now trying to workaround it by settings ticket's status On Hold instead of Solved until the Jira ticket is closed.
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Yaniv Dayan created a post,
Issues with the Jira integration
Hi,Working with the Jira integration, here is our workflow:1. A client reports a bug to support2. Support forwards the bug description to QA and set as Solved (we cannot leave it as Pending or Open...
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Yaniv Dayan commented,
"Adding a comment to linked Zendesk Support tickets from a Jira issue" - Seems like it is not possible to add a comment from Jira if the ticket is closed (a Ticket becomes closed after 28 days of S...
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Yaniv Dayan commented,
An update: I sent multiple Mail API in the same line. Sending each mail API in a separate line (as documented) solves the issue.
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Yaniv Dayan commented,
Hi Jennifer, Here is a bug that is impotent for us, regarding the #solved Zendesk Mail API: Steps to reproduce: Receive an email from a client > a ticket is created (New) and an email notification...
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Yaniv Dayan commented,
It would be great if we could have a trigger for 'Ticket...is...Deleted'. (also see a similar request here: https://support.zendesk.com/hc/en-us/community/posts/360043939473-Trigger-for-when-a-tic...
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Yaniv Dayan created a post,
Visual notification on Views when Side Conversation is updated
Hi, Current;y, a Once a Side conversation is updated, it does not update the ticket’s status. We wish to have a visual notification within Zendesk UI that a side conversation was updated, without o...