Yaniv Dayan
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Total activity73
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes18
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Subscriptions24
Activity overview
Latest activity by Yaniv Dayan-
Yaniv Dayan commented,
An update: I sent multiple Mail API in the same line. Sending each mail API in a separate line (as documented) solves the issue.
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Yaniv Dayan commented,
Hi Jennifer, Here is a bug that is impotent for us, regarding the #solved Zendesk Mail API: Steps to reproduce: Receive an email from a client > a ticket is created (New) and an email notification...
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Yaniv Dayan commented,
It would be great if we could have a trigger for 'Ticket...is...Deleted'. (also see a similar request here: https://support.zendesk.com/hc/en-us/community/posts/360043939473-Trigger-for-when-a-tic...
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Yaniv Dayan created a post,
Visual notification on Views when Side Conversation is updated
Hi, Current;y, a Once a Side conversation is updated, it does not update the ticket’s status. We wish to have a visual notification within Zendesk UI that a side conversation was updated, without o...
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Yaniv Dayan created a post,
Unsubscribe from 'Follower' using a Mail API
Hi, “Using the Mail API to update ticket properties from your inbox” – We wish to be able to remove a follower from the ticket using Zendesk Mail API (for example #unfollow user11@myemail.com to r...
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Yaniv Dayan created a post,
Forwarding an email that has CCs from personal email account to Zendesk, a ticket is created without the CCs.
Hi, Forwarding an email that has CCs from Outlook to ZD, a ticket is created with the ‘To’ person, but without the CCs. We should then have to manually add the CCs. Steps to reproduce: Outlook >...
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Yaniv Dayan created a post,
Send a Side conversation by Email / Forward by Email (3 dots on comment) to a 3rd party is received by email without a link to the original ticket number on Zendesk
Hi, Send a Side conversation by Email / Forward by Email (3 dots on the comment) to a 3rd party e.g. Light Agent, the light agent receives an email without a link to the original ticket number on Z...
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Yaniv Dayan created a post,
BUG: A mentioned agent is not added to the Followers list under Internal Note.
Hi, Looks like a new bug: A Mentioned agent is not added to the Followers list under Internal Note. After that, the agent cannot be mentioned and added in the Public reply as-well. Steps to repr...
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Yaniv Dayan commented,
Hi, I'm adding my feedback: https://support.zendesk.com/hc/en-us/community/posts/360051255294-How-to-change-the-Internal-Note-background-color- In certain lighting during the day or when adjusting...
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Yaniv Dayan created a post,
How to change the Internal Note background color?
Hi, In certain lighting during the day or when adjusting the screen to warm colors, there is almost no difference between the light-pitch background of the internal note and the white background of...