Yaniv Dayan
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Total activity109
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Last activity
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Activity overview
Latest activity by Yaniv Dayan-
Yaniv Dayan commented,
Thanks, Fabio Strasser, This is actually what we eventually did (see the workaround that I mentioned at the beginning of this thread). However, with this trigger, you need to send an email notific...
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Yaniv Dayan created a post,
Pulling Organization fields into ticket's custom field
Hi, We found that it is impossible to map the organization field with Jira customer's company field. Therefore, we've been trying to update a custom ticket field (String) with the Client's Org. fie...
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Yaniv Dayan commented,
Hi Gab, I would appreciate your attention on the main issue on this ticket. You can see the blue dot ONLY after you open the ticket. There is no indication on the View page for an updated side conv...
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Yaniv Dayan commented,
Hi, We can link a ZD ticket to Jira from the ZD side, but from the opposite way - creating a new issue on Jira, how can we link a ZD ticket to this issue, from the Jira side? Is there any API that...
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Yaniv Dayan commented,
Hi Devan - Community Manager Actually, it was not easy at all to find the correct answer among all responses to this issue. I had to read and test everything until I found John's solution. My feed...
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Yaniv Dayan commented,
John Witt solution actually works! Thanks. https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/360004868354
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Yaniv Dayan commented,
Hi Dave Dyson and Kate Ambash, After reporting it to ZD, I got an answer from Andy Merrick: The rating is only applied after around 15-45 minutes after the link has been clicked. This is by design ...
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Yaniv Dayan commented,
Hi Kate Ambash and Dave Dyson - I think that the reason why your client does not send CSAT - is because of a bug in Zendesk CSAT. Or actually, they do send CSAT, but Zendesk does not save it to the...
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Yaniv Dayan commented,
This feedback is from 2016... Do you think Zendesk will ever add it?
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Yaniv Dayan commented,
Hi Kate Ambash you can replace the default text with some nice icons that are relevant to your business (e.g., a shiny Fender electric guitar for good satisfaction vs. a banjo for bad satisfaction)...