Yaniv Dayan

Total activity

58
Last activity

November 12, 2020 23:52
Member since

May 07, 2020 23:30
Following

0 users
Followed by

0 users
Votes

16
Subscriptions

18

Activity overview

Latest activity by Yaniv Dayan

Yaniv Dayan created a post, November 12, 2020 23:52
BUG: A mentioned agent is not added to the Followers list under Internal Note.
1. Community
2. Feedback on Support
Hi, Looks like a new bug: A Mentioned agent is not added to the Followers list under Internal Note. After that, the agent cannot be mentioned and added in the Public reply as-well. Steps to repr...
- Yaniv Dayan
- Created November 12, 2020 23:52
- 2 followers
- 1 comment
- 1 vote
Yaniv Dayan commented, November 10, 2020 19:04
Hi, I'm adding my feedback: https://support.zendesk.com/hc/en-us/community/posts/360051255294-How-to-change-the-Internal-Note-background-color- In certain lighting during the day or when adjusting...
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- Yaniv Dayan
- Created November 10, 2020 19:04
- 1 vote
Yaniv Dayan created a post, November 10, 2020 02:32
How to change the Internal Note background color?
1. Community
2. Feedback on Support
Hi, In certain lighting during the day or when adjusting the screen to warm colors, there is almost no difference between the light-pitch background of the internal note and the white background of...
- Yaniv Dayan
- Edited November 10, 2020 07:20
- 2 followers
- 1 comment
- 0 votes
Yaniv Dayan commented, November 04, 2020 20:54
Hi, Any update?
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- Yaniv Dayan
- Created November 04, 2020 20:54
- 0 votes
Yaniv Dayan commented, October 16, 2020 02:54
Thanks, Nicole!
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- Yaniv Dayan
- Created October 16, 2020 02:54
- 0 votes
Yaniv Dayan created a post, October 13, 2020 23:47
Forwarding an email to Zendesk, email's subject is changed
1. Community
2. Feedback on Support
Hi, Forwarding an email from an agent's personal email to Zendesk, in some situations the subject is changed. Therefore, Zendesk notification emails from triggers do not thread with the original on...
- Yaniv Dayan
- Created October 13, 2020 23:47
- 2 followers
- 0 comments
- 1 vote
Yaniv Dayan commented, September 30, 2020 21:05
Hi, I would like to get the side conversation content to my email when a new comment is added to the side conversation. Is there any placeholder that includes the side conversation content? Thanks...
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- Yaniv Dayan
- Created September 30, 2020 21:05
- 0 votes
Yaniv Dayan created a post, September 29, 2020 23:50
Left to Right language is not well supported with the new Reply UI. Regression from previous UI.
1. Community
2. Feedback on Support
Hi, Left to Right language is not well supported with the new Reply UI. This is a regression from the previous UI: 1. The text mark is displayed on the left side of the dialog instead on the ri...
- Yaniv Dayan
- Created September 29, 2020 23:50
- 1 follower
- 1 comment
- 0 votes
Yaniv Dayan created a post, September 25, 2020 00:32
Side conversation hides the main conversation
1. Community
2. Feedback on Support
Side conversation hides the main conversation. It is essential to undock it.
- Yaniv Dayan
- Created September 25, 2020 00:32
- 1 follower
- 0 comments
- 0 votes
Yaniv Dayan created a post, September 25, 2020 00:29
Start a Ticket side conversation from Macro
1. Community
2. Feedback on Support
It would be great to be able to start a Ticket side conversation from Macro; only Side conversation from Email.
- Yaniv Dayan
- Created September 25, 2020 00:29
- 1 follower
- 0 comments
- 0 votes