Yaniv Dayan

1. Support
2. ...
3. Agent guide for Support
4. Using the Mail API to update ticket properties from your inbox

An update: I sent multiple Mail API in the same line. Sending each mail API in a separate line (as documented) solves the issue.

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• Yaniv Dayan
• Created December 27, 2020 20:13
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Using the Mail API to update ticket properties from your inbox

Hi Jennifer, Here is a bug that is impotent for us, regarding the #solved Zendesk Mail API: Steps to reproduce: Receive an email from a client > a ticket is created (New) and an email notification...

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• Yaniv Dayan
• Created December 24, 2020 23:16
• 0 votes

1. Support
2. ...
3. Workflows
4. Triggers: The importance of the 'Ticket is' condition

It would be great if we could have a trigger for 'Ticket...is...Deleted'.  (also see a similar request here: https://support.zendesk.com/hc/en-us/community/posts/360043939473-Trigger-for-when-a-tic...

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• Yaniv Dayan
• Created December 15, 2020 18:54
• 0 votes

1. Community
2. Feedback on Support
3. Zendesk background colours

Hi, I'm adding my feedback: https://support.zendesk.com/hc/en-us/community/posts/360051255294-How-to-change-the-Internal-Note-background-color-  In certain lighting during the day or when adjusting...

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• Yaniv Dayan
• Created November 10, 2020 19:04
• 1 vote

1. Community
2. Feedback on Support
3. Left to Right language is not well supported with the new Reply UI. Regression from previous UI.

Hi, Any update?

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• Yaniv Dayan
• Created November 04, 2020 20:54
• 0 votes

1. Community
2. Feedback on Support
3. Views fails to notify about tickets' updates

Thanks, Nicole!

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• Yaniv Dayan
• Created October 16, 2020 02:54
• 0 votes

1. Support
2. ...
3. Workflows
4. Setting up triggers for side conversations (Collaboration add-on)

Hi, I would like to get the side conversation content to my email when a new comment is added to the side conversation. Is there any placeholder that includes the side conversation content?  Thanks...

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• Yaniv Dayan
• Created September 30, 2020 21:05
• 0 votes

1. Community
2. Feedback on Support
3. Date Format in user profile DD/MM/YYYY

Same here...

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• Yaniv Dayan
• Created September 13, 2020 22:06
• 0 votes

1. Community
2. Support Q&A
3. Trigger notification email from zendesk to outlook is received from zendesk account and not from the client email account via zendesk account

Hey Brett, Here are the steps to reproduce the issue: An end-user 'ziggi@yahoo.com' sends an email to my personal email 'yaniv@mypersonalemail.com'  using Outlook Desktop, I create a ticket on Zen...

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• Yaniv Dayan
• Created September 08, 2020 22:03
• 0 votes

1. Support
2. ...
3. Tickets
4. Customizing default email notifications to CCs and followers

Hi, Any update about the ability to set an Email user > (followers) action within Triggers?  For example, I want to create a trigger that sends an email to all Followers that are Agents in an inter...

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• Yaniv Dayan
• Created September 08, 2020 02:41
• 1 vote