Luisa Cunha
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Last activity
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Activity overview
Latest activity by Luisa Cunha-
Luisa Cunha commented,
Hello Chris Bullin I will test this solution and give feedback! I think it is perfect but on the first automation i would also need to check is User Field is not CSAT_30. Thanks, Luisa Cunha
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Luisa Cunha created a post,
Satisfaction tickets - Do not send inquiries if they come from the same customer
Hello, I would like to start sending a satisfaction email 24h after a ticket is solved. However, if a customer sends two different emails (in the same day for instance), I don't want to send him t...
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Luisa Cunha commented,
Hi Jacob, Tanks for your help! But in that case, if I remove the condition "channel is email" I will notify my customer when I answer them via Facebook or whatsapp right? I just want to notify the ...
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Luisa Cunha created a post,
Proative ticket - 2nd reply
Hi, I have 2 trigers to notify customers on public comments and also when I need to create a proactive ticket. Problem: When I send a proactive ticket the customer is notified but then if he repli...
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Luisa Cunha commented,
+1 please!
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Luisa Cunha created a post,
Stickers and Videos From Facebook Private Messages
I would like to know if you have planned to integrate stickers and videos received from a facebook private message. Gifs and images works well! Regards, Luísa Cunha