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Nelson Oliveira

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Latest activity by Nelson Oliveira
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    Nelson Oliveira commented,

    1. Support
    2. ...
    3. Tickets
    4. Understanding and managing suspended tickets and spam

    hi we are using 1 instance of zendesk for 25 countries as recommended. 1000 agents in total. how to segment the display of suspended tickets by country ? this is very very painful difficult time ...

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    Nelson Oliveira commented,

    1. Community
    2. Support Q&A
    3. Auto hyperlink on tickets

    Hi This is completely incredibleWe use in macros a template that contains xx.xxx.xxx  for the agent to modify with a real article numberThe impact on customers is that the recceive a hyperlink to a...

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