Zendesk Community
- Total activity 127
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Activity overview
Latest activity by Zendesk Community-
Zendesk Community created an article,
How can I prevent agents from reassigning tickets to other agents?
Question I don't want my agents to be able to reassign tickets to other agents. Is there a way to prevent this? Answer Sometimes, your agents are only required to work on tickets assigned to the...
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Zendesk Community created an article,
Does promoting an article send a notification to users that follow it?
Question When I promote an article, does the action send a notification to end users that follow the article or section it is published in? How do I notify users of updates to an article? Answer N...
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Zendesk Community created an article,
Does the first reply time reply take into account business hours?
Question Does the first reply time reply take into account business hours? Answer The first reply time in Zendesk is calculated in calendar hours and business hours. Both results are stored with t...
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Zendesk Community created an article,
Drillthrough not showing selected elements
Question I've selected several elements that I want to see in my drillthrough, but not all of them are displaying in the query itself. Why are they missing? Answer Only attributes or metrics tha...
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Zendesk Community created an article,
How can I remove the Requests I'm CC'd On tab from the Help Center Requests page?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solutio...
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Zendesk Community created an article,
Can I require a tag to be applied before a ticket is solved?
Question Is it possible to configure Zendesk Support to require a tag on a ticket before it can be marked as Solved? Answer There is no native requirement to fill in the Tags field when marking a ...