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Matt Foley

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Posts

Recent activity by Matt Foley Recent activity Votes
  • Trigger Auto-Assigns Tickets To Me

    Hello all, I created a Trigger to post an internal note and add a certain follower to the ticket when a client with a significant past-due invoice balance reaches out. Since the trigger was created...

  • Trigger Keeps Auto-Firing

    Answered

    Hello all, I want Zendesk to automatically notify my manager when a client is 'At Risk' of cancellation. The field I am attempting to use is a multi-select 'Reason for Contact' field.  I set the co...

  • Assistance with Auto-posting an Internal Comment

    Hello all! I currently have an Automation that emails clients when their tickets have been on hold for seven days that let them know that we are still working on the issue and updates the status of...

  • Hiding the New Post button on a particular Topic

    Hello all! I have three topics in my Community section - General, Feature Requests, and Blog Posts/Announcements My goal is to remove the New Post button from the Blog Posts/Announcements since onl...

  • HTML assistance with Zendesk Guide

    Hello all! I am currently trying to line up my promoted articles with my topics on Zendesk Guide. I was hoping someone might be able to assist me with this? I am very unfamiliar with HTML (beyond a...