Ryan Mumby
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Activity overview
Latest activity by Ryan Mumby-
Ryan Mumby commented,
Thanks for updating so quick, appreciate it!
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Ryan Mumby commented,
Rob Stack just to be clear, thats not my post. I searched to see if it had been brought up already, and it had by the person that created that post. It wasn't actually updated, however.
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Ryan Mumby commented,
Yeah Alexis is right, this is definitely majorly broken and not working if you follow your steps. Please update.
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Ryan Mumby created a post,
Explore: Hovering Over Query Names
Why does this not show the full query name when hovering in the Queries library?Seems like an easy/necessary change. Can't seem to see that it does this on the latest Safari or Firefox on macOS Cat...
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Ryan Mumby commented,
You could either create a custom metric for 2/3/4 if you are going to reuse them in other queries, or you might be able use result metric calculation... but I'm not entirely certain you'd be able t...
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Ryan Mumby commented,
Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...
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Ryan Mumby commented,
Hey Maddi, From the query you're building select Calculations (calculator on the right), then choose Standard Calculated Metric.Try this formula IF([tag]="canada" AND [tag]="processed")THEN [Ticket...
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Ryan Mumby commented,
I think I might be able to hack a solution using tags, but that seems like an unnecessary burden given that the group information already exists, and we would essentially have to maintain groups AN...
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Ryan Mumby created a post,
Explore User Group Filtering
It's seems that in explore (same as in insights) we still don't have the ability to filter based on a users group. I know we can filter based on ticket group, but I'm looking more at a group of us...
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Ryan Mumby commented,
I think it would improve the clarity of this article if you mention that custom roles can create shared macros too if assigned that permission inside the Shared macros section as well. I know it's ...