Ryan Mumby
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Total activity75
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Last activity
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Activity overview
Latest activity by Ryan Mumby-
Ryan Mumby commented,
I'm with David - what practical purpose does this serve? Those of us with high volume don't really want to have to deal with this on a regular basis. The old way could still have the requester chan...
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Ryan Mumby commented,
Thanks for updating so quick, appreciate it!
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Ryan Mumby commented,
Rob Stack just to be clear, thats not my post. I searched to see if it had been brought up already, and it had by the person that created that post. It wasn't actually updated, however.
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Ryan Mumby commented,
Yeah Alexis is right, this is definitely majorly broken and not working if you follow your steps. Please update.
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Ryan Mumby created a post,
Explore: Hovering Over Query Names
Why does this not show the full query name when hovering in the Queries library?Seems like an easy/necessary change. Can't seem to see that it does this on the latest Safari or Firefox on macOS Cat...
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Ryan Mumby commented,
You could either create a custom metric for 2/3/4 if you are going to reuse them in other queries, or you might be able use result metric calculation... but I'm not entirely certain you'd be able t...
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Ryan Mumby commented,
Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...
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Ryan Mumby commented,
Hey Maddi, From the query you're building select Calculations (calculator on the right), then choose Standard Calculated Metric.Try this formula IF([tag]="canada" AND [tag]="processed")THEN [Ticket...
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Ryan Mumby commented,
I think I might be able to hack a solution using tags, but that seems like an unnecessary burden given that the group information already exists, and we would essentially have to maintain groups AN...
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Ryan Mumby created a post,
Explore User Group Filtering
It's seems that in explore (same as in insights) we still don't have the ability to filter based on a users group. I know we can filter based on ticket group, but I'm looking more at a group of us...