Waseem Khan
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Total activity19
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Last activity
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Activity overview
Latest activity by Waseem Khan-
Waseem Khan commented,
Hi All, Once user ends the chat will the zendesk sends chat details to customer's email id? Regards, Waseem Khan
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Waseem Khan commented,
Hi, We can disbale the chat rating in zendesk. But i wish there should be an option to diable based on the brands. We have different brands and if i wanted to disable only for few brands then it is...
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Waseem Khan commented,
Hi, Recently we have moved to webform from email. In Our triggers we use to send notification to the customers on getting the request. We used "EMAIL" as the channel in the triggers we set up. To t...
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Waseem Khan commented,
Hi Team, Below is our requirement. 1) User sends an email 2) Tickets gets solved by the agent Expected: We want to trigger csat survey only if the customer has agreed to get csat. Can we achive thi...
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Waseem Khan commented,
Hi Zendesk Team, I see some articles are coming by default in the 'Help' widget. How this appear, is it coming from the articles that have been added ? Regards, Waseem Khan
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Waseem Khan commented,
Hi Team, We are facing issue with ‘Side Conversation’ functionality. Noticed that the application sends mail to external email address (Ex: Gmail), but within organization/users registered in Zende...
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Waseem Khan commented,
Hi, Can i trigger this automation manually. There is one automation configured which was wrong earlier. Due to which customer did not get the notification. I have corrected that, how do i make thi...
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Waseem Khan commented,
Hi, CSV option is available only for few users. Can someone let me know for what roles this option is available?