Waseem Khan
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Total activity15
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Last activity
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Activity overview
Latest activity by Waseem Khan-
Waseem Khan commented,
Hi Team, Below is our requirement. 1) User sends an email 2) Tickets gets solved by the agent Expected: We want to trigger csat survey only if the customer has agreed to get csat. Can we achive thi...
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Waseem Khan commented,
Hi Zendesk Team, I see some articles are coming by default in the 'Help' widget. How this appear, is it coming from the articles that have been added ? Regards, Waseem Khan
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Waseem Khan commented,
Hi Team, We are facing issue with ‘Side Conversation’ functionality. Noticed that the application sends mail to external email address (Ex: Gmail), but within organization/users registered in Zende...
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Waseem Khan commented,
Hi, Can i trigger this automation manually. There is one automation configured which was wrong earlier. Due to which customer did not get the notification. I have corrected that, how do i make thi...
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Waseem Khan commented,
Hi All, We have a requirement of fax. Can i configure this using zendesk? As of now we have configured email and chat. But one of the country needs fax to be covered as well. Below is my requir...
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Waseem Khan commented,
Hi, CSV option is available only for few users. Can someone let me know for what roles this option is available?
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Waseem Khan commented,
Hi All, From where do i get this KEY value. Please provide the detailed steps to get this value. Appreciate your help at the earliest. Thanks & Regards, Waseem Khan