Andrew Schreiner

1. Community
2. Support - Troubleshooting and Q&A
3. Internal note happened to be viewed by end user

It could maybe also be that someone changed the comment to private after it was sent via a trigger in an email.

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• Andrew Schreiner
• Created December 04, 2018 18:21
• 1 vote

1. Community
2. Talk - Troubleshooting and Q&A
3. Zendesk Talk - Alert if no agents available

I'd say the best approach would be to use a background or top bar app to call the api 30 seconds or so to notify or force sign in a user. 

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• Andrew Schreiner
• Created February 28, 2018 02:08
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. User TimeZone

You could use the bulk update user api https://developer.zendesk.com/rest_api/docs/core/users#update-many-users

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• Andrew Schreiner
• Created February 28, 2018 01:56
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Notification for Suspended Queue

I don't think there is a way to do this out of the box but you could use some workflow tool like Microsoft flow's and call the API for suspended tickets to send an email  https://developer.zendesk....

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• Andrew Schreiner
• Created February 28, 2018 01:43
• 0 votes

1. Community
2. Talk - Product Feedback
3. Scheduling of Talk Agents Availability in Advance

Have you looked into using something like Microsoft Flows that integrate with Zendesk? 

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• Andrew Schreiner
• Created February 28, 2018 01:41
• 0 votes