Andrew Schreiner

1. Community
2. Guide Q&A
3. Display Organization from the My Request Page

This should get you what you are looking for. (replace the "table" element on the request list page.  <table class="table my-activities-table requests-table {{current_filter.identifier}}-requ...

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• Andrew Schreiner
• Created October 13, 2019 00:54
• 0 votes

1. Community
2. Support Q&A
3. SLA for a multi-step process

If you don't mind some customization, you could achieve this using triggers and custom fields so you could keep your one ticket for the whole picture sla, then use custom fields (text fields) to st...

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• Andrew Schreiner
• Created October 13, 2019 00:32
• 0 votes

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3. Internal note happened to be viewed by end user

It could maybe also be that someone changed the comment to private after it was sent via a trigger in an email.

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• Andrew Schreiner
• Created December 04, 2018 18:21
• 1 vote

1. Community
2. Talk Q&A
3. Zendesk Talk - Alert if no agents available

I'd say the best approach would be to use a background or top bar app to call the api 30 seconds or so to notify or force sign in a user. 

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• Andrew Schreiner
• Created February 28, 2018 02:08
• 0 votes

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3. User TimeZone

You could use the bulk update user api https://developer.zendesk.com/rest_api/docs/core/users#update-many-users

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• Andrew Schreiner
• Created February 28, 2018 01:56
• 0 votes

1. Community
2. Support Q&A
3. Notification for Suspended Queue

I don't think there is a way to do this out of the box but you could use some workflow tool like Microsoft flow's and call the API for suspended tickets to send an email  https://developer.zendesk....

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• Andrew Schreiner
• Created February 28, 2018 01:43
• 0 votes