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Andrew Schreiner

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Latest activity by Andrew Schreiner
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    Andrew Schreiner commented,

    This should get you what you are looking for. (replace the "table" element on the request list page.  <table class="table my-activities-table requests-table {{current_filter.identifier}}-requ...

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    Andrew Schreiner commented,

    If you don't mind some customization, you could achieve this using triggers and custom fields so you could keep your one ticket for the whole picture sla, then use custom fields (text fields) to st...

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    Andrew Schreiner commented,

    It could maybe also be that someone changed the comment to private after it was sent via a trigger in an email.

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    Andrew Schreiner commented,

    I'd say the best approach would be to use a background or top bar app to call the api 30 seconds or so to notify or force sign in a user. 

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    Andrew Schreiner commented,

    You could use the bulk update user api https://developer.zendesk.com/rest_api/docs/core/users#update-many-users

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    Andrew Schreiner commented,

    I don't think there is a way to do this out of the box but you could use some workflow tool like Microsoft flow's and call the API for suspended tickets to send an email  https://developer.zendesk....