Rebecca McMurry

1. Community
2. Zendesk Guide EAP - Flexible hierarchies - Guide Enterprise only
3. Flexible hierarchies - Examples and how-to's

I do not have the Show all articles link https://www.screencast.com/t/QfjvtVIwQW

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• Rebecca McMurry
• Created February 13, 2019 13:17
• 0 votes

1. Community
2. Zendesk Guide EAP - Flexible hierarchies - Guide Enterprise only
3. Flexible hierarchies - Examples and how-to's

Thanks for this.  Do you have any code that shows something like See Articles for that sections that have articles but it is hard to tell there is something there? https://www.screencast.com/t/Kysg...

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• Rebecca McMurry
• Created February 12, 2019 16:36
• 1 vote

1. Community
2. Zendesk Guide EAP - Flexible hierarchies - Guide Enterprise only
3. How to leave feedback for Flexible hierarchies

In section_page.hbs correct? I removed to instances of <i class="section-empty"><a href="{{url}}">{{t 'empty'}}</a></i> but the word empty is still on th...

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• Rebecca McMurry
• Edited January 10, 2019 22:07
• 0 votes

1. Community
2. Zendesk Guide EAP - Flexible hierarchies - Guide Enterprise only
3. How to leave feedback for Flexible hierarchies

I am enjoying having sub-sections. Is there a way to remove the word "empty" from the section parent when I have sub-sections? Here is a screen shot https://www.screencast.com/t/bg3WDaNK ...

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• Rebecca McMurry
• Created January 09, 2019 21:44
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Changing the theme template for an article, section, or category in your Help Center (Guide Enterprise)

I am trying to add a new template. In Step 2 above, it says to choose a template category or section, I don't see anything other than Default as an option. How do I see other templates? Please clar...

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• Rebecca McMurry
• Created December 14, 2018 11:59
• 0 votes

1. Advice and troubleshooting
2. Zendesk Guide
3. Category and sections are not visible to end-users

On Enterprise Guide, is there a way to make a group of articles visible with bulk updating?   

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• Rebecca McMurry
• Created November 30, 2018 16:48
• 0 votes

1. Community
2. Guide Product Feedback
3. Sub-section in Knowledge Base

I hear this is on the Roadmap for 2019. Can you provide an timeline details?

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• Rebecca McMurry
• Created November 29, 2018 14:13
• 0 votes

1. Using Guide
2. Working with Answer Bot (Guide add-on)
3. Understanding Answer Bot (for administrators)

I'm researching Answer Bot but cannot access the Answer Bot Community Forum mentioned above. Can I get access?  

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• Rebecca McMurry
• Created November 12, 2018 13:29
• 0 votes