Rebecca McMurry
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Total activity195
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Last activity
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Member since
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Following2 users
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Activity overview
Latest activity by Rebecca McMurry-
Rebecca McMurry commented,
Slightly off topic ;-) I just saw the guided Help inside of Zendesk. Are you using Guide to create the guided tutorials that pop up in Guide?
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Rebecca McMurry commented,
Allison S I do not see it in my accounts either. Perhaps there was a delay?
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Rebecca McMurry commented,
I am trying to add a column to my article view as described in the section above. I do not see a "more" option. Is this something that needs to be turned on? I am on the Enterprise level. Thanks.
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Rebecca McMurry commented,
I agree with all the comments about the amount of time it takes to publish, formatting, and the need to manage these blocks. It seems those will be addressed. I would add that when I try to copy Al...
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Rebecca McMurry created a post,
Need Follow button on Category level pages in Guide
AnsweredI create monthly release notes under a category called What's New. Then a section shows each month. Each month is an article under the category with individual weeks that list out features and fixe...
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Rebecca McMurry commented,
I have a Suggestion Rate of 78.3% in Explore. Is that good or bad? Answers are 808, unsuccessful attempts are 224 and Attempts 1,000. Can you help me to under these numbers? I have a click-through ...
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Rebecca McMurry commented,
I really liked this webinar! I am wondering if you will make the presentation available here?
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Rebecca McMurry commented,
Thanks for the nudge. My tester was not logged in with the correct credentials. Testing again :-)
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Rebecca McMurry commented,
I am trying to set-up a very simple login for users. I created Organizations. Organizations are appearing under signed-in users. https://www.screencast.com/t/z3y9Oql0mB I need these Organizations t...
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Rebecca McMurry commented,
@Bogdan this is great news. Do you have a timeline yet?