Rebecca McMurry

Total activity

196
Last activity

March 02, 2021 18:19
Member since

June 16, 2016 19:36
Following

2 users
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0 users
Votes

55
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106

Activity overview

Latest activity by Rebecca McMurry

Rebecca McMurry commented, March 02, 2021 18:19
+1
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- Rebecca McMurry
- Created March 02, 2021 18:19
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Rebecca McMurry commented, February 16, 2021 15:33
I have multiple Zendesk sites. This https://ziftoneadmin.zendesk.com/hc/en-us and https://zift123.zendesk.com/hc/en-us. How do I tell Explore that I want to use the data for https://ziftoneadmin.z...
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- Rebecca McMurry
- Created February 16, 2021 15:33
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Rebecca McMurry commented, December 30, 2020 16:16
I found this Google PDF that explains two options. I believe I fall into Option 1. Do I need to install the container, or do I simply add the Google Analytics code snippet to the document_head.hbs?...
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- Rebecca McMurry
- Created December 30, 2020 16:16
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Rebecca McMurry commented, October 26, 2020 17:28
Slightly off topic ;-) I just saw the guided Help inside of Zendesk. Are you using Guide to create the guided tutorials that pop up in Guide?
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- Rebecca McMurry
- Created October 26, 2020 17:28
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Rebecca McMurry commented, October 19, 2020 14:26
Allison S I do not see it in my accounts either. Perhaps there was a delay?
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- Rebecca McMurry
- Created October 19, 2020 14:26
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Rebecca McMurry commented, August 19, 2020 18:32
I am trying to add a column to my article view as described in the section above. I do not see a "more" option. Is this something that needs to be turned on? I am on the Enterprise level. Thanks.
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- Rebecca McMurry
- Edited August 19, 2020 18:33
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Rebecca McMurry commented, August 04, 2020 12:57
I agree with all the comments about the amount of time it takes to publish, formatting, and the need to manage these blocks. It seems those will be addressed. I would add that when I try to copy Al...
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- Rebecca McMurry
- Created August 04, 2020 12:57
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Rebecca McMurry created a post, July 24, 2020 17:57
Need Follow button on Category level pages in Guide
Answered
1. Community
2. Guide Q&A
I create monthly release notes under a category called What's New. Then a section shows each month. Each month is an article under the category with individual weeks that list out features and fixe...
- Rebecca McMurry
- Created July 24, 2020 17:57
- 2 followers
- 1 comment
- 0 votes
Rebecca McMurry commented, July 16, 2020 17:28
I have a Suggestion Rate of 78.3% in Explore. Is that good or bad? Answers are 808, unsuccessful attempts are 224 and Attempts 1,000. Can you help me to under these numbers? I have a click-through ...
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- Rebecca McMurry
- Created July 16, 2020 17:28
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Rebecca McMurry commented, June 23, 2020 17:49
I really liked this webinar! I am wondering if you will make the presentation available here?
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- Rebecca McMurry
- Created June 23, 2020 17:49
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