Rebecca McMurry

1. Community
2. Guide Best Practices, Workflows, & Tips
3. Tip: Displaying Subsection list on Category page

I am confused where to put that code snippet. Do I paste the snippet after the first {{/if}} or the second? Wherever I seem to paste it I keep getting the error: "{{ `else` }} .. is not permit...

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• Rebecca McMurry
• Created April 18, 2019 20:33
• 0 votes

1. Community
2. Guide Best Practices, Workflows, & Tips
3. Knowledge Manager Roundtable: What is your strategy for restricted content?

This topic is very timely. Thanks for all the responses and various use cases.

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• Rebecca McMurry
• Created April 02, 2019 19:00
• 1 vote

1. Using Guide
2. Using the knowledge base in Help Center
3. Inserting and editing links in articles

I like the new linking functionality too.  I agree with with Kirsten that a report identifying the broken links would be helpful. Taking it a step further, it would be great to get a message that a...

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• Rebecca McMurry
• Created March 27, 2019 13:33
• 1 vote

1. Using Support
2. Channels
3. About Contextual Help for the Web Widget

We are considering SSO for a new site we are creating.  I was just reading this article and was surprised to see that contextual help does not work with the widget if a login is required. Is that s...

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• Rebecca McMurry
• Created March 14, 2019 17:27
• 0 votes

1. Community
2. Guide Product Feedback
3. Help Center: Reusable content

Hi Ryan,  Any progress on the Dynamic Content? It would be a huge plus to be able to re-use content.  

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• Rebecca McMurry
• Created March 04, 2019 13:31
• 0 votes

1. Community
2. Guide Best Practices, Workflows, & Tips
3. Show more than 5 items in Recent Activity

I like this idea but it is not working for me. I see the note that a bracket is missing. What is the correct snippet? This is not working for me?   });setTimeout(function(){ $('.recent-activity-con...

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• Rebecca McMurry
• Created February 21, 2019 20:31
• 0 votes

1. Community
2. Zendesk Guide EAP - Flexible hierarchies - Guide Enterprise only - GA March 29th!
3. Flexible hierarchies - Examples and how-to's

I do not have the Show all articles link https://www.screencast.com/t/QfjvtVIwQW

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• Rebecca McMurry
• Created February 13, 2019 13:17
• 0 votes

1. Community
2. Zendesk Guide EAP - Flexible hierarchies - Guide Enterprise only - GA March 29th!
3. Flexible hierarchies - Examples and how-to's

Thanks for this.  Do you have any code that shows something like See Articles for that sections that have articles but it is hard to tell there is something there? https://www.screencast.com/t/Kysg...

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• Rebecca McMurry
• Created February 12, 2019 16:36
• 2 votes

1. Community
2. Zendesk Guide EAP - Flexible hierarchies - Guide Enterprise only - GA March 29th!
3. How to leave feedback for Flexible hierarchies

In section_page.hbs correct? I removed to instances of <i class="section-empty"><a href="{{url}}">{{t 'empty'}}</a></i> but the word empty is still on th...

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• Rebecca McMurry
• Edited January 10, 2019 22:07
• 0 votes