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Mukesh Kumar

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Latest activity by Mukesh Kumar
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    Mukesh Kumar created a post,

    Multiple Stats on dashboard tiles

    Hi there, Whilst working on Explore > Queries > Dashboard, I find that Zendesk is not able to produce a Tile in the dashboard that shows multiple stats (queries), for example : The 90 is 'To date' ...

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    Mukesh Kumar commented,

    Hey guys, What is the best way to produce a Tile in the dashboard that shows multiple stats (queries), for example : The 90 is 'To date' and 34 is 'Created last month' stats with its %.I will appre...

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    Mukesh Kumar commented,

    Hi   What is the best way to pull the avg number ( multi-touch) of contacts to ticket resolution?  Basically, I am looking to see how many back and forth replies an agent made before closing ticket...