Annie Baker
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Total activity10
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Last activity
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Activity overview
Latest activity by Annie Baker-
Annie Baker commented,
Our company would like to also see this functionality added to Zendesk talk. Being able to limit call recording access to designated roles would be helpful with PCI compliance.
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Annie Baker commented,
We would also like to be able to hide the ratings from agents. The sentiment is the same for our company as well. It impacts agents moral and just isn't something that they need to see on the ticket.
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Annie Baker commented,
Is there a place holder for a brand URL? Can you set up a place holder for a custom brand URL? I'm currently setting up an auto-responder email when a requester submits an email and there are links...