Jennifer Woodson

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Latest activity by Jennifer Woodson
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    Jennifer Woodson created a post,

    Receiving Help Center notifications as tickets

    Hi all, My company treats forum/community posts and comments on KB articles as support inquiries because our community is not very active. Therefore, I would like new forum posts, forum post replie...

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    Jennifer Woodson commented,

    We could also benefit from this feature. Because users are used to replying to emails for tickets, they don't see or ignore the message not to reply to the notification email. We check Suspended ti...

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    Jennifer Woodson commented,

    We would like this feature. We like to use the community forum for beta testing feedback, and it would be beneficial for the testers to be able to attach their project files.