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Jennifer Woodson

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Latest activity by Jennifer Woodson
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    Jennifer Woodson created a post,

    Receiving Help Center notifications as tickets

    Hi all, My company treats forum/community posts and comments on KB articles as support inquiries because our community is not very active. Therefore, I would like new forum posts, forum post replie...

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    Jennifer Woodson commented,

    We could also benefit from this feature. Because users are used to replying to emails for tickets, they don't see or ignore the message not to reply to the notification email. We check Suspended ti...

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    Jennifer Woodson commented,

    Would this help with a situation like the DDOS attacks today? We have users who can access emails we've sent, but cannot download the attachments via the links ZD provides.

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    Jennifer Woodson commented,

    We would like this feature. We like to use the community forum for beta testing feedback, and it would be beneficial for the testers to be able to attach their project files.  

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    Jennifer Woodson commented,

    We would also like this feature. We often receive complaints from our users that they did not receive an attachment. They are not used to scrolling to the bottom of the message to look for a link.

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    Jennifer Woodson commented,

    I made my own post, but I'm adding my vote here too, for a more flexible hierarchical structure. I don't need three tiers, and I would like the ability to remove one.