Avatar

James Green

  • Total activity
    29
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    3
  • Subscriptions
    7

Activity overview

Latest activity by James Green
  • Avatar

    James Green created a post,

    Chat Tool outside of widget?

    Hello! This may be a silly question, but is there a way to use the chat tool, without the widget?  Related question, we're looking at trying to build a sort of landing page on our mobile app, which...

  • Avatar

    James Green commented,

    Thank you much! 

  • Avatar

    James Green created a post,

    Repository for Automatons/Macros/Triggers

    Answered

    Hey gang! Is there a repository, whether on the Zendesk site or not, that captures a list of helpful macros/triggers/automatons created by the community? I've stumbled upon a few helpful articles a...

  • Avatar

    James Green commented,

    Figured it out. For anyone else setting up staff roles, the staff role is defaulted to only allow you to view emails in your own group. New emails coming in to unassigned view aren’t assigned a gro...

  • Avatar

    James Green commented,

    Yessir! Unassigned tickets is set at any agent. The interesting thing is when I move them to admin, they can view. When I move them back to staff, they can't. I can't seem to find anything in the s...

  • Avatar

    James Green created a post,

    New Support Staff unable to view unassigned tickets

    Hey gang! I recently added my first non-admin role holder to zendesk (under the staff role), and it would seem they are unable to view any of the queue views. Interestingly enough, I can assign the...

  • Avatar

    James Green created a post,

    Percentage of contacts hitting SLA

    Hey gang,   I've checked out the "Explore Recipe SLA" post, but still am not quite getting what I need. I'd love to create queries for % of tickets meeting service level. In the recipe post, I was ...

  • Avatar

    James Green commented,

    ^^ This. I'm bringing back a dated post here, but I found this searching for a way to create a view that moves tickets to another queue when SLA's have been breached. Is there still no way to do th...

  • Avatar

    James Green commented,

    Wooo! Just figured it out (with all of your help of course). It seems like we only had half of the work done. We stopped on the reply side, as we didn't know if we wanted things to route to the sup...

  • Avatar

    James Green commented,

    Just tested it. I'll get emails to our business email into support (and I've created a view and trigger to get it where it needs to go), but when I reply it comes from business@xxx.zendesk.com ... ...