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James Green

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Activity overview

Latest activity by James Green
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    James Green commented,

    Andrei Kamarouski yea, I saw that article but didn't really understand what it was trying to tell me.  If I wanted to split a certain number of macros into a group, would I just add to the title (n...

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    James Green commented,

    Andrei Kamarouski interesting. I'd want all users to have access to all of the macros, but just have them organized differently (instead of just a large list of all macros created). Would that be w...

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    James Green commented,

    We're serving a few different products, and I'm curious if it's possible to group macros into different "folders" per say, so folks can go to different folder groups depending on the product email ...

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    James Green created a post,

    Chat Tool outside of widget?

    Hello! This may be a silly question, but is there a way to use the chat tool, without the widget?  Related question, we're looking at trying to build a sort of landing page on our mobile app, which...

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    James Green commented,

    Thank you much! 

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    James Green created a post,

    Repository for Automatons/Macros/Triggers

    Answered

    Hey gang! Is there a repository, whether on the Zendesk site or not, that captures a list of helpful macros/triggers/automatons created by the community? I've stumbled upon a few helpful articles a...

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    James Green commented,

    Figured it out. For anyone else setting up staff roles, the staff role is defaulted to only allow you to view emails in your own group. New emails coming in to unassigned view aren’t assigned a gro...

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    James Green commented,

    Yessir! Unassigned tickets is set at any agent. The interesting thing is when I move them to admin, they can view. When I move them back to staff, they can't. I can't seem to find anything in the s...

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    James Green created a post,

    New Support Staff unable to view unassigned tickets

    Hey gang! I recently added my first non-admin role holder to zendesk (under the staff role), and it would seem they are unable to view any of the queue views. Interestingly enough, I can assign the...

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    James Green created a post,

    Percentage of contacts hitting SLA

    Hey gang,   I've checked out the "Explore Recipe SLA" post, but still am not quite getting what I need. I'd love to create queries for % of tickets meeting service level. In the recipe post, I was ...