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James Green

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Recent activity by James Green Recent activity Votes
  • Chat Tool outside of widget?

    Hello! This may be a silly question, but is there a way to use the chat tool, without the widget?  Related question, we're looking at trying to build a sort of landing page on our mobile app, which...

  • Repository for Automatons/Macros/Triggers

    Answered

    Hey gang! Is there a repository, whether on the Zendesk site or not, that captures a list of helpful macros/triggers/automatons created by the community? I've stumbled upon a few helpful articles a...

  • New Support Staff unable to view unassigned tickets

    Hey gang! I recently added my first non-admin role holder to zendesk (under the staff role), and it would seem they are unable to view any of the queue views. Interestingly enough, I can assign the...

  • Percentage of contacts hitting SLA

    Hey gang,   I've checked out the "Explore Recipe SLA" post, but still am not quite getting what I need. I'd love to create queries for % of tickets meeting service level. In the recipe post, I was ...

  • SSL Host mapping error

    Hey gang,   Seems I've run into an issue with my SSL and hostmapping address that's caused my entire zendesk client to stop working. Could use some help! Yesterday we set up a hostmap address and S...

  • Forwarding external email to other support email

    Answered

    Hello everyone!  New Zendesk user here, and trying to find answers to all of my questions. Apologies if this has been answered already (but I couldn't find it in search!).  I have multiple external...