Anne Flore CAIRE
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Last activity
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Activity overview
Latest activity by Anne Flore CAIRE-
Anne Flore CAIRE commented,
For those who run into the same issue and read this post, after the second ticket with Zendesk Support, I confirm that when the email comes back into the side conversation of the existing ticket or...
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Anne Flore CAIRE created a post,
Wrong displayed destination adress email in side conversation - Needs a fix
In the use case below - transfered Mail on Side conversation - the displayed destination email address in the side conversation is wrong ! And it is not a bug for Zendesk, so I create this post to ...
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Anne Flore CAIRE created a post,
After a group, need an overflow routing to an IVR
Hello We have lines arriving on a group and if no one picks up, we want for the next routing calls to go to an IVR. However, Zendesk's settings to date do not allow this. Hoping that others may hav...
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Anne Flore CAIRE commented,
Thank you ! I will complete the ticket with a detailed example
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Anne Flore CAIRE commented,
Hello I am interested by the resolution of this post because we have the same problem. Worst, when the email come back in the side conversation of the existing ticket or a follow-up ticket, the des...
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Anne Flore CAIRE commented,
Hello, I have to identify the "Incident" tickets which are link or not no a "Problem" Ticket. But I don't see any condition in triggers, nor tag to do that. It was difficult to read all the comment...
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Anne Flore CAIRE commented,
Hello, We are also interested by a evolution to make available the functionality when transferring to a Group. An another way could be to display in the "Agents list", the list of the agents includ...
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Anne Flore CAIRE commented,
Bonjour, Merci pour l'article ! ça marche bien pour le texte de contenu mais je n'arrive pas à modifier la typo des balises systèmes incluant le nom du collaborateur et la date. Quand j'affiche l...
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Anne Flore CAIRE commented,
Very very interested too !!!
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Anne Flore CAIRE commented,
Pour ceux qui seraient intéressés, une solution a pu être trouvée en passant par la création d'un attribut fourchette, basé sur l'exemple ci-dessous. Cela permet de créer les groupements de valeurs...