Anne Flore CAIRE
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Last activity
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Activity overview
Latest activity by Anne Flore CAIRE-
Anne Flore CAIRE commented,
Hello,If the limitation ultimately concerns CSV files, we will urgently need a solution because we cannot put date conditions on CSV exports, so we are forced to export all data! CSV export is alre...
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Anne Flore CAIRE commented,
Merci quand même
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Anne Flore CAIRE commented,
Bonjour Est-il possible de déclencher l'affichage d'un champ seulement si deux conditions sont remplies en même temps ? Ex : afficher un champ et le rendre obligatoire seulement si le type est "Pro...
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Anne Flore CAIRE commented,
Bonjour, Nous souhaiterions pouvoir mettre en place des déclencheurs sur les incidents pour que quand ils sont liés à un problème, cela puisse leur appliquer automatiquement les mêmes valeurs que c...
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Anne Flore CAIRE commented,
Hello,Our Zendesk Support uses French by default, and we've created dynamic content in English.When I change the language of my Agent account to English, then I export our tickets in CSV format, th...
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Anne Flore CAIRE commented,
Hello I also need to know if there is a way to change the default language of each record by import, without having to do it manually? I have done several tests by changing the "Default language" i...
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Anne Flore CAIRE commented,
Bonjour, Il y a un affichage du nombre d'utilisation dans les 7 derniers jours. Est ce possible de personnaliser la durée à prendre en compte pour l'affichage ? (souhait de voir sur les 6 derniers ...
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Anne Flore CAIRE commented,
For those who run into the same issue and read this post, after the second ticket with Zendesk Support, I confirm that when the email comes back into the side conversation of the existing ticket or...
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Anne Flore CAIRE created a post,
Wrong displayed destination adress email in side conversation - Needs a fix
In the use case below - transfered Mail on Side conversation - the displayed destination email address in the side conversation is wrong ! And it is not a bug for Zendesk, so I create this post to ...
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Anne Flore CAIRE created a post,
After a group, need an overflow routing to an IVR
Hello We have lines arriving on a group and if no one picks up, we want for the next routing calls to go to an IVR. However, Zendesk's settings to date do not allow this. Hoping that others may hav...