Jennifer Morris
Administrator as well as Agent for my company, dormakaba USA.Formerly Best Access Solutions, Inc. Formerly Stanley Security Solutions. Our public-facing knowledge base URL is support.bestaccess.com. We use our agent desktop for a product support group and have integrated Five9 and email channels. We are currently expanding to Enterprise multi-Brand.
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Activity overview
Latest activity by Jennifer Morris-
Jennifer Morris commented,
Steve Jones above asked this question and I do not see a response. I too have received the same feedback from a customer. Hi,One of my customers has tried to respond to a survey email and reported...
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Jennifer Morris commented,
This is exactly what I am looking for thank you. I will give it a try.
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Jennifer Morris created a post,
Thumbnails for Article Link Instead of the Bullet Lists
Hi Has anyone had luck in using images for the articles instead of the bullet lists. (Just to be clear, I am not referring to adding images in the articles.) I would like to apply the images in the...
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Jennifer Morris commented,
Hi All, perhaps I missed it. I have been skimming through the email channel articles but I am not certain if the fw: and re: issue has been addressed. We recently implemented the email channel thro...