Jennifer Morris
Administrator as well as Agent for my company, dormakaba USA.Formerly Best Access Solutions, Inc. Formerly Stanley Security Solutions. Our public facing knowledge base URL is support.bestaccess.com. We use our agent desktop for a product support group and have integrated Five9 and email channels.
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Activity overview
Latest activity by Jennifer Morris-
Jennifer Morris commented,
Steve Jones above asked this question and I do not see a response. I too have received the same feedback from a customer. Hi,One of my customers has tried to respond to a survey email and reported...
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Jennifer Morris commented,
This is exactly what I am looking for thank you. I will give it a try.
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Jennifer Morris created a post,
Thumbnails for Article Link Instead of the Bullet Lists
Hi Has anyone had luck in using images for the articles instead of the bullet lists. (Just to be clear, I am not referring to adding images in the articles.) I would like to apply the images in the...
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Jennifer Morris commented,
Hi All, perhaps I missed it. I have been skimming through the email channel articles but I am not certain if the fw: and re: issue has been addressed. We recently implemented the email channel thro...