Thanos Massias

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Latest activity by Thanos Massias
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    Thanos Massias commented,

    Colin, I understand. In my opinion On-hold (or rather 'waiting for a third-party') ought not be a Status but a separate flag, independent of the Status of the ticket. This takes care of cases like ...

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    Thanos Massias commented,

    I noticed that, when the Status of a ticket is On-hold and the requester replies, the Status automatically changes back to Open (same as if it was Pending). This runs contrary to what I understand ...