Avatar

Thanos Massias

  • Total activity 3
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 1

Activity overview

Latest activity by Thanos Massias
  • Avatar

    Thanos Massias commented,

    Colin, I understand. In my opinion On-hold (or rather 'waiting for a third-party') ought not be a Status but a separate flag, independent of the Status of the ticket. This takes care of cases like ...

  • Avatar

    Thanos Massias commented,

    I noticed that, when the Status of a ticket is On-hold and the requester replies, the Status automatically changes back to Open (same as if it was Pending). This runs contrary to what I understand ...