Naikel Aparicio

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Latest activity by Naikel Aparicio
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    Naikel Aparicio commented,

    Hello Devan - Community Manager and Chris Bulin, thank you very much for your replies. I'm a manager in a Support Department.  I don't directly handle cases but I have to read all the tickets.  I d...

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    Naikel Aparicio created a post,

    Sorting of comments INSIDE a ticket


    Hi, How can I change the order of the comments as an agent when viewing a ticket?  I know I can change it for End Customers in the Guide, but I can't seem to find a similar option for the agents. P...