Adam Eisenman
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Activity overview
Latest activity by Adam Eisenman-
Adam Eisenman commented,
We definitely need this, and surprised it doesn't exist. There are many use cases where you need views to only show tickets last updated by the end user and not the agent. This currently isn't poss...
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Adam Eisenman commented,
Thanks for the info. I haven't been able if there is a perpetual indicator that tells the agent that the message did not go out to the customer. It appears as if the warning message flashes, and t...
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Adam Eisenman commented,
When a customer writes through Whatsapp and we don't respond within 24 hours, but then we reply and the reply becomes part of the ticket history, and we get an error message indicating the response...
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Adam Eisenman commented,
Did this work for anybody? I'm having issues with FB integration and Zendesk Support says that it is an issue they need to work on to get it to work again.