Erkin
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Total activity33
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Last activity
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Activity overview
Latest activity by Erkin-
Erkin commented,
We have a social media group dealing with social media messages. We want to route Instagram DM to these groups, but we couldnt find any documentation except then Chat Module Routing. We dont want t...
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Erkin created a post,
Preventing Admin Role Staff To Grant Other Staff As Admin
We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suitable because custom roles doesnt have capabilities of and admin. The need is...
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Erkin created a post,
Restricting Data Shared On API
APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on outsourcing some services. In Zendesk, whenever you authenticate another applica...
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Erkin created a post,
Creating Token For Specific API-Chat API-Conversation API
Hello, Tokens are created on Zendesk accountwide which creates Cyber security issues whenever we want to integrate any application or any other institution. This situation abondon us to make new pr...
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Erkin commented,
Hey, Is there a way; 1- to limit agents not to download the attachments without redaction or deleting? Security issues are very strict nowadays because of GDPR in every country. 2-to limit agents w...
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Erkin commented,
Any Update about Round Robin issue?
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Erkin created a post,
Skill Based or Department Based Chat Limit- Routing
Dear Support, We have agents serving different departments at the same time because of chat loads routed to these groups or departments.The skills are determined according to these departments come...
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Erkin created a post,
Custom Field Date - Stamping Today's Date On user Field
I would like to stamp Today's date on custom created User Field in order to see when the form was created or a ticket field is updated. Is there a way for us to choose @today, @yesterday, @tomorr...
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Erkin commented,
+1 We would like to add GDPR Checkbox and share a link for endusers in order to create tickets by forms. So using "html" would be a great option on description of ticket field.