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Jeremy Sims

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Activity overview

Latest activity by Jeremy Sims
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    Jeremy Sims commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Routing incoming calls with IVR

    Hello!    We've set our IVR up with language options as the main menu. The IVR is tied to one phone number. It appears you're given the option to set 1 hold message, 1 wait message. The problem I'm...

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    Jeremy Sims commented,

    1. Explore
    2. ...
    3. Building queries
    4. Metrics and attributes for Zendesk Talk

    Hello all!  We are looking to count each time a call is transferred by an agent. I can not seem to find a formula to fit. Any and all help would be appreciated!   Thanks  Jeremy

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