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zach.prasser

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Activity overview

Latest activity by zach.prasser
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    zach.prasser commented,

    Can you insert a GIF into a public reply to a customer? 

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    zach.prasser commented,

    I checked tickets for the tag I created with my automation, but I'm not seeing that the survey was offered in the Events of any tickets after 48 hrs of a Solve. I also searched for the tag and came...

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    zach.prasser created a post,

    Search Filter: Updated Date>Past Week

    Answered

    Hello, When using the filter in Search for Updated Date>Past Week, does this show everything from the previous week or the last seven days? To clarify: - Past week = Mon-Sun, 7/5/2021-7/11/2021 OR ...

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    zach.prasser created a post,

    Tags: Multi-tag/topic Tickets

    Hello, I have Zendesk Team and have a workaround for getting reporting via tags. Basically, I have my Ticket Form/Fields with a Topic, and when selecting a Topic and updating the ticket status, it ...

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    zach.prasser created a post,

    Teams Reporting by Ticket Topic

    Hello, I have a Zendesk Team plan and I'm looking to see if there is any way I can pull up a report by Ticket Form > Topic.  I have had success before by searching: "fieldvalue:" However, this does...

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    zach.prasser created a post,

    Overlapping Line Graph For Bad CSATs By Month

    Hello, I'm looking to make a query to show the number of Bad CSATs for each day in a given month, showing how many Bad CSATs were reported by Ticket Topic (Late Orders), and have the graph also sho...

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    zach.prasser created a post,

    Adding A Second Support Email For A Canadian Group/Team

    Answered

    Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS support.ca@subdomain.zendesk.com). From what I understand, I need to add the suppo...

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    zach.prasser created a post,

    Automating Two Follow-Up Responses For Customers

    Hello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer's request, but the customer hasn't replied to the agent's response in 72hrs (c...

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    zach.prasser commented,

    Thank you for your attention here, Jonathan! I have a colleague who was informed by some clients, that stated creating tickets requires the status to be submitted as Pending upon creation in order ...

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    zach.prasser created a post,

    Explore recipe: Average ticket resolution time in hours instead of minutes without pending or on-hold time

    Hello, I used the recipe in the article below to calculate the AVG of time spent on a ticket by minutes: https://support.zendesk.com/hc/en-us/articles/360043021313-Explore-recipe-Average-ticket-res...