Jeremy Clanton
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Total activity86
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Last activity
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Activity overview
Latest activity by Jeremy Clanton-
Jeremy Clanton commented,
I would like to see this as a feature as well.
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Jeremy Clanton commented,
Brandon Tidd Thanks a ton! I tested it out and it gives near accurate results. I found a second or two longer than it should be but this is easy to adjust to. It does the job, although I would love...
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Jeremy Clanton commented,
I need the same thing as Michael S. above. My agents get 30 seconds to answer, I want to know how much of that 30 seconds is used by each agent (wait time without including queue time)
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Jeremy Clanton commented,
Highlighting text is not working for me. I tried <mark>text</mark> and get nothing, just plain old text. even if I try to style it like <mark style="background-color:black;color:white">text</mark> ...
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Jeremy Clanton commented,
I have seen it mentioned a few times here but we need the ability to share the dashboards externally via email to non-zendesk users. I get that you can export, but that is the equivalent of taking ...
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Jeremy Clanton commented,
Thanks Erica, I created a thread there a few days ago. I also posted a workaround to emulate this feature there. To Zendesk users that would like to see this as a feature, please head over to thi...
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Jeremy Clanton created a post,
Call Answer Time Bracket Not Recorded
The attribute "Call answer time brackets" contains an ELSE statement that returns "Not Recorded". When I use this attribute, I actually get a fair amount of "Not Recorded" values returning. Why is ...
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Jeremy Clanton commented,
When I use the attribute to measure Answer Time Brackets, I get a decent amount of values coming back as "Not Recorded". What does this mean?
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Jeremy Clanton commented,
How can I attach a thumbnail for the outbound drop-down menu beneath the keypad?
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Jeremy Clanton commented,
I have the same issue as Lauren above. The issue is not getting the percentage to display for me, I want the percentage to display not as a difference. What I mean is let's say I have 2 metrics 85 ...