Jeremy Clanton
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Total activity88
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Last activity
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Activity overview
Latest activity by Jeremy Clanton-
Jeremy Clanton commented,
I would like to see this as a feature as well.
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Jeremy Clanton commented,
Brandon Tidd Thanks a ton! I tested it out and it gives near accurate results. I found a second or two longer than it should be but this is easy to adjust to. It does the job, although I would love...
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Jeremy Clanton commented,
I need the same thing as Michael S. above. My agents get 30 seconds to answer, I want to know how much of that 30 seconds is used by each agent (wait time without including queue time)
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Jeremy Clanton commented,
Highlighting text is not working for me. I tried <mark>text</mark> and get nothing, just plain old text. even if I try to style it like <mark style="background-color:black;color:white">text</mark> ...
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Jeremy Clanton commented,
I have seen it mentioned a few times here but we need the ability to share the dashboards externally via email to non-zendesk users. I get that you can export, but that is the equivalent of taking ...
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Jeremy Clanton commented,
Thanks Erica, I created a thread there a few days ago. I also posted a workaround to emulate this feature there. To Zendesk users that would like to see this as a feature, please head over to thi...
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Jeremy Clanton created a post,
Call Answer Time Bracket Not Recorded
The attribute "Call answer time brackets" contains an ELSE statement that returns "Not Recorded". When I use this attribute, I actually get a fair amount of "Not Recorded" values returning. Why is ...
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Jeremy Clanton commented,
When I use the attribute to measure Answer Time Brackets, I get a decent amount of values coming back as "Not Recorded". What does this mean?
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Jeremy Clanton commented,
How can I attach a thumbnail for the outbound drop-down menu beneath the keypad?
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Jeremy Clanton created a post,
Distinguishing Multiple Outbound Numbers
Our contact center handles multiple different client and have our own IVR system, which causes several of our outbound numbers to be external (connected to zendesk). External numbers should have a ...