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Jeremy Clanton

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Recent activity by Jeremy Clanton Recent activity Votes
  • Distinguishing Multiple Outbound Numbers

    Our contact center handles multiple different client and have our own IVR system, which causes several of our outbound numbers to be external (connected to zendesk). External numbers should have a ...

  • [Talk] Changing External number description

    When I click on my talk widget in zendesk support, some of the external numbers have titles that I need to edit. Also, how do I set the icon for the outbound numbers?   If I use the gear on the sid...

  • Call Answer Time Bracket Not Recorded

    The attribute "Call answer time brackets" contains an ELSE statement that returns "Not Recorded". When I use this attribute, I actually get a fair amount of "Not Recorded" values returning. Why is ...

  • Rounding Call Duration to CEIL

    I had a difficult time figuring out why my amounts were doubling with the following code: IF ([Leg user type]="End-User") AND (VALUE(Call raw duration (sec))<60) OR (VALUE(Call raw duration (sec))=...

  • Table borders

    I have a table with metrics and attributes. I can only adjust the border color between the two but I would like to see borders between all of the row and columns. Is there a way to do this?

  • Rounding values up

    Basically, I am trying to measure call duration for billing but I need the results below a value of 1 to display as 1.   I am unsure of the proper approach to take to accomplish this. I tried creat...