Jeremy Clanton

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2. Feedback on Talk

Our contact center handles multiple different client and have our own IVR system, which causes several of our outbound numbers to be external (connected to zendesk). External numbers should have a ...

• Jeremy Clanton
• Edited August 11, 2020 11:56
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Talk Q&A

When I click on my talk widget in zendesk support, some of the external numbers have titles that I need to edit. Also, how do I set the icon for the outbound numbers?   If I use the gear on the sid...

• Jeremy Clanton
• Edited August 11, 2020 11:54
• 3 followers
• 6 comments
• 1 vote

1. Community
2. Explore Q&A

The attribute "Call answer time brackets" contains an ELSE statement that returns "Not Recorded". When I use this attribute, I actually get a fair amount of "Not Recorded" values returning. Why is ...

• Jeremy Clanton
• Created July 27, 2020 12:09
• 5 followers
• 5 comments
• 1 vote

1. Community
2. Explore Q&A

I had a difficult time figuring out why my amounts were doubling with the following code: IF ([Leg user type]="End-User") AND (VALUE(Call raw duration (sec))<60) OR (VALUE(Call raw duration (sec))=...

• Jeremy Clanton
• Edited June 30, 2020 21:43
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Explore Q&A

I have a table with metrics and attributes. I can only adjust the border color between the two but I would like to see borders between all of the row and columns. Is there a way to do this?

• Jeremy Clanton
• Created June 23, 2020 21:23
• 3 followers
• 1 comment
• 1 vote

1. Community
2. Explore Q&A

Basically, I am trying to measure call duration for billing but I need the results below a value of 1 to display as 1.   I am unsure of the proper approach to take to accomplish this. I tried creat...

• Jeremy Clanton
• Created June 23, 2020 14:52
• 2 followers
• 2 comments
• 1 vote