
Valentina Grishkevich
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Total activity15
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Last activity
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Member since
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Following0 users
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Votes8
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Activity overview
Latest activity by Valentina Grishkevich-
Valentina Grishkevich commented,
How do I set that business rule to close tickets from online chat but not from offline chat? Could you point me in the direction of the necessary settings?
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Valentina Grishkevich commented,
What if I don't want to create tickets our of past chats? I only want to send transcripts.
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Valentina Grishkevich commented,
Can I automatically send chat transcripts to customers, not to my address? I don't need this transcript, but customers do.
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Valentina Grishkevich created a post,
Allow going online beyond operating hours
Please make it possible for chat agents to manually go online beyond operating hours. I've seen this feature being suggested many times, but over the years the mechanic remains unchanged. It makes ...