Valentina Grishkevich

Total activity

15
Last activity

July 22, 2020 14:56
Member since

July 17, 2020 07:02
Following

0 users
Followed by

0 users
Votes

8
Subscriptions

3

Activity overview

Latest activity by Valentina Grishkevich

Valentina Grishkevich commented, July 22, 2020 14:56
How do I set that business rule to close tickets from online chat but not from offline chat? Could you point me in the direction of the necessary settings?
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- Valentina Grishkevich
- Created July 22, 2020 14:56
- 0 votes
Valentina Grishkevich commented, July 21, 2020 11:41
What if I don't want to create tickets our of past chats? I only want to send transcripts.
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- Valentina Grishkevich
- Created July 21, 2020 11:41
- 0 votes
Valentina Grishkevich commented, July 21, 2020 11:39
Can I automatically send chat transcripts to customers, not to my address? I don't need this transcript, but customers do.
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- Valentina Grishkevich
- Created July 21, 2020 11:39
- 0 votes
Valentina Grishkevich created a post, July 17, 2020 07:08
Allow going online beyond operating hours
1. Community
2. Feedback on Chat
Please make it possible for chat agents to manually go online beyond operating hours. I've seen this feature being suggested many times, but over the years the mechanic remains unchanged. It makes ...
- Valentina Grishkevich
- Created July 17, 2020 07:08
- 1 follower
- 0 comments
- 1 vote

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