Nova Dawn
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Total activity341
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Last activity
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Activity overview
Latest activity by Nova Dawn-
Nova Dawn created an article,
Setting up your workflow for flagged articles
Agents can add feedback to articles that need updates using the Knowledge Capture app. When an agent adds feedback, the article is considered flagged and a ticket is created. You should decide w...
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Nova Dawn created an article,
Defining custom relationships for contacts in Sell
Note: Custom objects is currently in beta, to try the new functionality you must have Sunshine and sign up for the beta. In Sell, a contact can have two types of relationships: A company-emp...
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Nova Dawn commented,
Hi Efrat! Thank you, I have updated the article accordingly. If you are still look for someone to do Hebrew translations, I can see that Translate Media can do this for you.I hope you find this he...
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Nova Dawn created an article,
About your Sell-HubSpot integration
After you have connected Sell with HubSpot, learn more about how the Sell and HubSpot features are integrated. This articles covers the following topics: Syncing leads and contacts Deleting lea...
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Nova Dawn created an article,
About Knowledge in the context panel and the Knowledge Capture app
While working on tickets, agents can access the help center through the knowledge section in the context panel (see Searching, linking, and quoting content tickets using the knowledge section) or...
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Nova Dawn commented,
Thanks for raising this Simon Blouner, it's a good addition to the documentation.
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Nova Dawn commented,
Cheers Brett, I have updated the article accordingly :)
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Nova Dawn created an article,
Welcome to Sell
Welcome to Sell Zendesk Sell is a powerful system designed to simplify your sales workflow and increase closure-rate and customer success. Sell's tools enable you to set up automated sequences ...
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Nova Dawn created an article,
Adding and removing related items in Sell
Note: Custom objects is currently in beta, to try the new functionality you must have Sunshine and sign up for the beta. As a sales rep, you want to identify the needs of your customers and be...
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Nova Dawn created an article,
Configuring custom objects in Sell
Note: Custom objects is currently in beta, to try the new functionality you must have Sunshine and sign up for the beta. Sell has three native object types: Leads, Contacts, and Deals. These a...