
Nova Dawn
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Last activity
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Activity overview
Latest activity by Nova Dawn-
Nova Dawn commented,
Cheers Brett, I have updated the article accordingly :)
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Nova Dawn created an article,
Welcome to Sell
Welcome to Sell Zendesk Sell is a powerful system designed to simplify your sales workflow and increase closure-rate and customer success. Sell's tools enable you to set up automated sequences ...
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Nova Dawn created an article,
Adding and removing related items in Sell
Note: This feature is currently in beta, to try the new functionality you must have Sunshine and sign up for the beta. As a sales rep, you want to identify the needs of your customers and be p...
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Nova Dawn created an article,
Configuring custom objects in Sell
Note: This feature is currently in beta, to try the new functionality you must have Sunshine and sign up for the beta. Sell has three native object types: Leads, Contacts, and Deals. These are...
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Nova Dawn created an article,
Creating pre-filled ticket forms
If you already know something about your customer or your customer's issue, then you can set up a form that has all of the pertinent fields (such as the Subject or Description fields), filled ou...
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Nova Dawn commented,
WhatsApp for Sell New in! WhatsApp for Sell EAP WhatsApp is the most popular mobile messenger app worldwide, used by more than 1.5 billion people in over 180 countries. WhatsApp for Sell allows bus...
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Nova Dawn created an article,
About WhatsApp for Sell
Note: This feature is available if you have a SunCo license. Currently in EAP, you can sign up here to try it out. WhatsApp is the most popular mobile messenger app worldwide, used by more than ...
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Nova Dawn created an article,
Getting started with WhatsApp for Sell
Note: This feature is available if you have a SunCo license and have signed up for the EAP. WhatsApp for Sell allows businesses to use Sunshine Conversation’s functionality within Sell to receiv...
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Nova Dawn created an article,
About Federated Search in your help center
Using Federated Search enables your end users to see content in your help center search results that lives externally from your help center. This means that when an end user searches in your hel...
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Nova Dawn commented,
Adding new functionality to the Zendesk Agent Workspace! Knowledge in the Agent Workspace Agents can use content from your knowledge base, and community, to answer questions across tickets, chats, ...