Nova Dawn
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Activity overview
Latest activity by Nova Dawn-
Nova Dawn created an article,
What's new in Zendesk: January 2021
Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Guide Sell Zendesk Agent Workspace Admin Center ...
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Nova Dawn commented,
Thanks Brett and Devan - I've updated the article accordingly :)
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Nova Dawn created an article,
Communicating with Sell
Connecting your Sell communication channels enables you to see all your customer conversations in context, whether you are talking, emailing, or texting your leads and contacts. Sell provides two ...
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Nova Dawn created an article,
Using the task player
Designed to make task completion faster and easier, the task player shows the context of the task at the top of the screen and the lead, contact, or deal related to that task all on one page. Onc...
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Nova Dawn created an article,
Understanding advanced permissions in Sell
In Sell there are two types of permissions for users: Basic and Advanced. Basic permissions in Sell - let you choose between either full access or limited access levels for your users in Sell, (r...
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Nova Dawn created an article,
Setting view permissions for the Help Center
Note: This article is about setting view permissions for the Help Center, if you want to set view permissions on articles see: Setting view permissions on articles with user segments. You can de...
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Nova Dawn commented,
Hi Molly, Great catch! I have updated the article accordingly, so hopefully it's a bit clearer now.
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Nova Dawn created an article,
Customizing your Sell-Support integration
With your Sell-Support integration, there are a few things you can customize; For example, you can change the position of the widget for tickets in Sell, and adjust your workflows in Support to...
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Nova Dawn commented,
Dan Cooper Good catch! Thankfully you haven't missed out on any larger announcements, tickets are in fact "solved" not "closed" - I have updated the article accordingly :)
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Nova Dawn created an article,
Applying CSS classes in Content Blocks
You can customize and style a block of text in a Content Block by applying a CSS class from the Editor toolbar. Applying CSS classes to content blocks makes it easier to use them for disclaimers,...