Jules
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Activity overview
Latest activity by Jules-
Jules commented,
HI Hillary, Thanks for your answer. I tried to reproduce your configuration, but: - I can't get "COUNT (Tickets created)" but only "COUNT (Tickets)" - I don't see "Update - Year (or Month)", but ...
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Jules commented,
Hi Hillary, thanks for your fast reply! But indeed I would like to display both of these data in the same graph, as in Insight: I assume that it is possible... My Explore solved tickets counter i...
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Jules created a post,
Solved tickets // Insight vs Explore discrepancies
Hi there I would need some support to get matching data in Explore. I'm trying to build a simple "tickets created / tickets solved" graph in Explore, but the solved data are totally wrong. Insight...
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Jules commented,
Hi Zendesk team I am facing a lot of problems to re-create the new dashboards in Explore, some metrics don't react to manual timeframes, some others have total random behaviour. I would need suppor...
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Jules commented,
Hello there, I am forecasting the switch from Insights to Explore, however all the datas aren't the same. Even a simple one as "created tickets" doesn't match. And it's worst with the agents activ...