Chuck Martin
-
Total activity16
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions6
Activity overview
Latest activity by Chuck Martin-
Chuck Martin commented,
Hi Maggie. Thanks for the instructions. We're using a custom theme, but in looking at its settings, it has the same setting, and in our implementation, that setting is selected: This is the settin...
-
Chuck Martin created a post,
Where's the article feedback button?
In https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-end-users#topic_ysq_y5c_lk, there is this section: In reviewing a new article I recently published on our ZDG site,...
-
Chuck Martin created a post,
Templates for articles: What am I missing
There are instructions here (https://support.zendesk.com/hc/en-us/articles/360001948367-Adding-multiple-article-section-and-category-templates-to-your-theme-Guide-Enterprise-) for creating addition...
-
Chuck Martin commented,
H iMadison! No, I am not a support agent, your primary use case. I'm a technical writer, looking do develop content directly in ZDG. I have 2 content templates designed (outside of ZD) that I want ...
-
Chuck Martin commented,
Thanks Devan. That first article is interesting as it tells me what I know I would want to do, but not how, other than "you're going to need your programmers to write some code to use the ZD API." ...
-
Chuck Martin commented,
Thanks Devan, but that article just describes the templates themselves, not how to create those templates in the ZDG admin flow. I already have my content design; now I want to implement it. That's...
-
Chuck Martin commented,
Where can I learn more about this "in app assistance icon," how it works, and how it is set up and configured? (BTW, when I saw the title of this article, my first reaction was (you don't want "tr...
-
Chuck Martin commented,
You say: "Develop a template for your articles. A template makes it faster and easier to create content. No one likes facing a blank page. Develop a template with designated sections to fill in, so...
-
Chuck Martin commented,
This, please. I understand that the designers and developers of ZD Guide don't seem to understand the concept of structured content, a fundamental concept of content development--especially when yo...
-
Chuck Martin commented,
Well, Zendesk did "improve" this functionality--although not in a way that authors would find useful to find articles.