Chuck Martin

1. Community
2. Guide Q&A
3. Where's the article feedback button?

Hi Maggie. Thanks for the instructions. We're using a custom theme, but in looking at its settings, it has the same setting, and in our implementation, that setting is selected: This is the settin...

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• Chuck Martin
• Created August 13, 2020 17:51
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Developing content for your knowledge base

H iMadison! No, I am not a support agent, your primary use case. I'm a technical writer, looking do develop content directly in ZDG. I have 2 content templates designed (outside of ZD) that I want ...

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• Chuck Martin
• Edited August 11, 2020 19:49
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices for driving traffic to your knowledge base and community

Thanks Devan. That first article is interesting as it tells me what I know I would want to do, but not how, other than "you're going to need your programmers to write some code to use the ZD API." ...

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• Chuck Martin
• Created August 11, 2020 18:38
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Developing content for your knowledge base

Thanks Devan, but that article just describes the templates themselves, not how to create those templates in the ZDG admin flow. I already have my content design; now I want to implement it. That's...

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• Chuck Martin
• Created August 11, 2020 18:22
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices for driving traffic to your knowledge base and community

Where can I learn more about this "in app assistance icon," how it works, and how it is set up and configured? (BTW, when I saw the title of this article, my first reaction was (you don't want "tr...

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• Chuck Martin
• Created August 11, 2020 00:36
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Developing content for your knowledge base

You say: "Develop a template for your articles. A template makes it faster and easier to create content. No one likes facing a blank page. Develop a template with designated sections to fill in, so...

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• Chuck Martin
• Created August 11, 2020 00:27
• 0 votes

1. Community
2. Feedback on Guide
3. Change sort order of Manage Articles UI to allow Alphabetical order

Well, Zendesk did "improve" this functionality--although not in a way that authors would find useful to find articles.

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• Chuck Martin
• Created July 14, 2020 18:12
• 0 votes