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Brian Beck

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Activity overview

Latest activity by Brian Beck
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    Brian Beck created an article,

    Release Notes Through 2019-12-20

      Explore Fixed [Query Edition] We made it easier for you to re-use queries that are used on dashboards. When editing a query from a dashboard, you can now easily add it to another dashboard or si...

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    Brian Beck commented,

    Hey Todd, Happy to help with that! We're going to update that section. In the mean time, go to https://networktest.twilio.com/ and run the two tests on the Twilio Client screen, then click on the n...

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    Brian Beck created an article,

    About the Talk Enterprise Monthly Diagnostics Check

    Talk Enterprise customers have access to a monthly Diagnostics Check, which allows them to discuss information about their usage with a Talk support expert. The Diagnostics Check consists of two i...

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    Brian Beck commented,

    Hi Sue! For the first, that is something that can be done. If you go online for Zendesk Voice with Agent Forwarding as the selected option for Voice, you can close the entire browser window (not th...

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    Brian Beck commented,

    Hey Sue, You're correct. If an agent goes offline for Zendesk Voice, calls will not route to them until they go back online. When a customer places a call to your Zendesk, we do a check to see what...

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    Brian Beck commented,

    Hey Jonathan, The best method to reduce the amount of wait time would be to completely remove any greeting you have for when a caller initially calls in. That way, the call should get to Zendesk fa...

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    Brian Beck commented,

    Hi Julie, Unfortunately, there is not a way to force KB users to fill out a survey before getting to their requested article using either native Zendesk functionality or the SurveyMonkey integrati...