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Danielle Eberhardt

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Latest activity by Danielle Eberhardt
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    Danielle Eberhardt commented,

    +1 for this feature. I hope that Zendesk is still monitoring this post. Community members and admins shouldn't have to design wild workarounds for a feature that is necessary for business function.

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    Danielle Eberhardt created a post,

    Light Agents should be allowed to create views

    We use light agents primarily for those who do not directly provide support in Zendesk. This usually ends up being senior leadership and our C-Suite. This level of access should be able to create p...

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    Danielle Eberhardt created a post,

    Organization sorting by region

    Answered

    Hi Zendesk Champions! Do you have a recommended best practice for sorting organizations by region? My SLT is interested in filtering ticket data by APAC, EMEA etc.  My original idea was to tag them...

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    Danielle Eberhardt created a post,

    End User Login Activity (Verified vs Unverified)

    Answered

    Hi Zendesk Champions! I am looking for a way to report on how many end users have logged into our help center. Does anyone have an Explore calculation or workaround? I've played around with tags/au...

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    Danielle Eberhardt commented,

    I agree!

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    Danielle Eberhardt commented,

    Hi All, I know this is an older post, but I wanted to recommend a solution that has worked for my setup. After working with other service desk programs that send automated confirmation emails, this...