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Rob Fea

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Latest activity by Rob Fea
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    Rob Fea commented,

    From my perspective, I'd like to be able to link each of my agents to their user on the mail/calendar server (in our case Outlook365). Zendesk could then be aware of their out of office calendar en...

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    Rob Fea commented,

    Outlook calendar integration would be excellent. Currently, I have a trigger that we Activate/DeActivate that emails all agents when someone is out of the office. It would be preferable to link eac...