Robert Wiesemborski
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Total activity31
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Last activity
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Activity overview
Latest activity by Robert Wiesemborski-
Robert Wiesemborski commented,
Hi Ebbe, What do you exactly mean when you say "the problem appears when the employee uses the exact email erhverv@apuls.dk as hes own email"? Is it that the agents used the email address to write ...
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Robert Wiesemborski commented,
Hi Marcos, I can think of two ways how to do this: 1.) Use the Round Robin App The app allows you to distribute tickets in different ways. One way is to have a simple, even distribution among your ...
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Robert Wiesemborski commented,
Hi all, If the email, that is supposed to be archived, has one or more attachments, will those be archived as well? Or is the saving of attached files not possible? Looking forward to hearing your ...
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Robert Wiesemborski commented,
Hi Adam, Is it necessary that everyone in the group is notified about changes on all tickets? If you only want the customer and the agent on the ticket to be notified, you can simply select the "Em...
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Robert Wiesemborski commented,
Hi Giulia, There are some default Zendesk triggers, that update the requester about any new comments on the tickets. You can find an overview of all default triggers and how to re-create them here:...
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Robert Wiesemborski commented,
Hi Tejas, I believe there is already an answer to your questions here. Let me know if this did not answer your question. #helpsome regards,Robert WiesemborskiZendesk Consultant @ helphouse.io
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Robert Wiesemborski commented,
Hi Ken, Does it make a difference if you go to Admin->People->Add User or if you click on the "+ Add" sign in the top left corner and then click "User"? Or is it the same behaviour for both ways? #...
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Robert Wiesemborski commented,
Hi Katarzyna Rudnicka-Kuśnierz, You will need to purchase the Social Messenger Add-on for it to work as simply downloading the Social Messenger App is not sufficient. You can find the overview of ...
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Robert Wiesemborski commented,
Hi Braeden, You can create a trigger that has the "Run trigger" condition set to "A visitor has loaded the Chat widget". This mean the trigger will run as soon as the visitor has opened the widget....
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Robert Wiesemborski created a post,
Feature Request - Make follow-up tickets adhere to the values of the previous ticket's final state
We realized the issue with this when using the "Select an address" app. The use case is the following: A French-speaking customer contacts the Danish customer support via the Danish support email...