Michal Inbar
-
Total activity8
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions3
Activity overview
Latest activity by Michal Inbar-
Michal Inbar commented,
Hi Ben Van Iten I posted in the Product Feedback :) Until we will get answer form there, do you think I can build a metric in the Explore in order to calculate this time? The Explore contains tho...
-
Michal Inbar created a post,
SLA - Agent work time without "New"
Hi All, I encounter a limitation while trying to fit the nest SLA policy. I would like to have the Agent work time but subtract the time between New to Open. For example: New --> Open : 1 day Open ...
-
Michal Inbar commented,
Hi Ben, Thanks for replying. I tried to do what you suggested but the problem is that I would like to measure the "Agent work time" and subtract the time the ticket spent in status "NEW", basical...
-
Michal Inbar commented,
Hi Sam, I am trying to understand if I have a way to set an SLA of agent work time but only since the ticket was open (not new), do you know a creative way to achieve that? Also, do you know if I c...
-
Michal Inbar commented,
Hi :) I am trying to understand if I have a way to set an SLA of agent work time but only since the ticket was open (not new), do you know a creative way to achieve that? Also, do you know if I can...