Jim Davenport

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Migrating existing content to your help center

For those that need to import content in bulk into their Help Center we've created an Import app which you can find in the Zendesk App Marketplace. It's a one-off payment to purchase the app, after...

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• Jim Davenport
• Created April 13, 2021 02:04
• -1 votes

1. Community
2. Guide Q&A
3. How can I use Section headings to create a table of contents?

Hey Connor Mathena Assuming you'd like the title to only be displayed when the list is displayed (which only happens when there are two or more heading with IDs in the article content), I'd recomme...

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• Jim Davenport
• Created January 08, 2021 21:59
• 2 votes

1. Community
2. Guide Q&A
3. Way to generate a spreadsheet/html table from all Guide JSON data export of our help articles?

Hey blake, What you're describing sounds like a use case for one of our apps in the Zendesk App Marketplace. It allows you to import content from any Zendesk Help Center into the app and edit it us...

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• Jim Davenport
• Created December 10, 2020 10:45
• 0 votes

1. Community
2. Guide Q&A
3. Inline CSS properties are removed from a table in Guide upon publishing the article

Hi Matthew Pavkov By default, Zendesk Guide strips what it deems to be unsafe HTML from article content.  This includes inline styles on elements. You could try allowing unsafe HTML within articles...

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• Jim Davenport
• Created October 02, 2020 01:09
• 0 votes

1. Community
2. Guide Q&A
3. How to add a Images or Font Icons on the Category Blocks of homepage

Hi Ronit This method allows you to loop over categories and make use of information available about them (position, ID, name etc.) to construct asset references.  You could use this to generate a d...

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• Jim Davenport
• Created October 02, 2020 01:05
• 0 votes

1. Community
2. Guide Q&A
3. How to get public url of an image posted in an article comment?

Hi Shailesh, It looks like you're pulling article comment data from the Zendesk REST API.  The image URLs returned in the article comment body are all relative to the base URL of the Zendesk instan...

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• Jim Davenport
• Created September 25, 2020 11:14
• 0 votes

1. Community
2. Guide Q&A
3. Display article on homepage

Hi Chris Whitley If you're generating the link dynamically using the templating system (and not just adding HTML to the page) it should respect the user segment setting. Assuming you want to show o...

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• Jim Davenport
• Created September 25, 2020 10:59
• 0 votes

1. Community
2. Guide Q&A
3. Callouts by Category

Hi Kate,  The {{isnt}} helper only allows for a comparison between two values, in this case the category name and a string ("COVID-19 FAQ and Resources").  It's a bit clunky, but you could nest isn...

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• Jim Davenport
• Created September 24, 2020 00:16
• 1 vote

1. Community
2. Guide Q&A
3. How can I use Section headings to create a table of contents?

Hi seoj Depending on what you mean by "section headings", there are a number of ways to achieve this. In the example below I describe a code-based solution that will automatically generate a table ...

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• Jim Davenport
• Created September 23, 2020 09:30
• 1 vote

1. Community
2. Guide Q&A
3. Tabs HTML code are not working

Hi Mirjam Happel By default Zendesk Guide strips what it seems to be unsafe content from articles.  This includes some of the markup that you're using and is clearly required for your tabs to funct...

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• Jim Davenport
• Created September 23, 2020 09:20
• 0 votes