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Jiri Kanicky

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Activity overview

Latest activity by Jiri Kanicky
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    Jiri Kanicky created a post,

    Can end-users run limited API?

    Can end-users run limited API? This is working in Jira without any problem, but it seems this is not an option in Zendesk.

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    Jiri Kanicky commented,

    In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...

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    Jiri Kanicky commented,

    Do customers have option to export tickets into CSV or XLS?

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    Jiri Kanicky commented,

    Please can you can speak to your PMs to add either one or multiple heather fields. It is almost impossible to make webhooks without it today. Everyone is abandoning basic authentication. For exampl...

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    Jiri Kanicky created a post,

    How to create HTTP Target with Bearer token?

    Answered

    Is there any way how can I create HTTP with Bearer token instead of Basic Authentication? I would like to use JSON payload.

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    Jiri Kanicky commented,

    My question to Zendesk is, why we have placeholders for ticket.requester.custom_fields.<key_name>ticket.organization.custom_fields.<key_name> but don't for ticket.assignee.custom_fields.<key_name> ...

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    Jiri Kanicky commented,

    Hi Abhirup R You might want to set automation with action to fill some fields. Bellow is example for First Response Time. It might harder to do it for the other SLAs, because Zendesk does not have ...

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    Jiri Kanicky commented,

    Hi Ben Van Iten I need to use placeholder for {{ticket.assignee.custom_fields.<key_name>}}   Yes the field is an agent/user custom field, but in the context it is an assignee of the ticket. Not a ...

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    Jiri Kanicky created a post,

    How can I add comment using automation?

    Is there any way to create a public comment with Automation? For example, I need to create a reminder to update the ticket. I need that reminder to be displayed on the ticket. Is seems that only em...

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    Jiri Kanicky created a post,

    Unable to set action on text field

    Please can you advise how to set action on text fields? I would like to add text to text fields in macro.