Jiri Kanicky
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Total activity97
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Last activity
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Member since
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Votes14
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Activity overview
Latest activity by Jiri Kanicky-
Jiri Kanicky commented,
Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?
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Jiri Kanicky commented,
Export users into CSV Export users into JSON in Zendesk -> Admin -> Reports Adjust JSON file to make it validated array: add "," add the end of each line, but the last one add "[" at the beginning...
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Jiri Kanicky commented,
This should be standard feature. This is the reason why we are leaving Zendesk. Zendesk does not have standard admin tools. For example it is normal to be asked for a list of agents in Zendesk. Unf...
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Jiri Kanicky commented,
Hi Ami. I think that you are missing the point. You provide export in Zendesk interface under Reports. That export is basically useless. I am not sure why did you bring the example of /api/v2/ticke...
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Jiri Kanicky commented,
Hi Amie B Having the ability to get JSON does not justify not to have the fields in CSV if you provide that kind of export. Why to even provide CSV when you don't have all fields then? Your JSON fo...
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Jiri Kanicky created a post,
Why Engineering cannot code something properly (Data Export)?
I am wondering why is it so hard for Zendesk engineering to create code which exports all fields to either CSV, JSON, or XML in the same way. Why do you have to exclude some fields (like multi-line...
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Jiri Kanicky created a post,
Can end-users run limited API?
Can end-users run limited API? This is working in Jira without any problem, but it seems this is not an option in Zendesk.
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Jiri Kanicky commented,
In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...
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Jiri Kanicky commented,
Do customers have option to export tickets into CSV or XLS?
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Jiri Kanicky commented,
Please can you can speak to your PMs to add either one or multiple heather fields. It is almost impossible to make webhooks without it today. Everyone is abandoning basic authentication. For exampl...