Avatar

Jiri Kanicky

  • Total activity
    90
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    12
  • Subscriptions
    27

Activity overview

Latest activity by Jiri Kanicky
  • Avatar

    Jiri Kanicky created a post,

    Can end-users run limited API?

    1. Community
    2. Support Q&A

    Can end-users run limited API? This is working in Jira without any problem, but it seems this is not an option in Zendesk.

    • Jiri Kanicky
    • Created
    • 1 follower
    • 1 comment
    • 0 votes
  • Avatar

    Jiri Kanicky commented,

    1. Community
    2. Feedback on Support
    3. Ticket export tool for End-users (Export tickets by organization)

    In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...

    • View comment
    • Jiri Kanicky
    • Edited
    • 1 vote
  • Avatar

    Jiri Kanicky commented,

    1. Support
    2. ...
    3. Tickets
    4. What are my ticket export options?

    Do customers have option to export tickets into CSV or XLS?

    • View comment
    • Jiri Kanicky
    • Created
    • 0 votes
  • Avatar

    Jiri Kanicky commented,

    1. Community
    2. Support Q&A
    3. How to create HTTP Target with Bearer token?

    Please can you can speak to your PMs to add either one or multiple heather fields. It is almost impossible to make webhooks without it today. Everyone is abandoning basic authentication. For exampl...

    • View comment
    • Jiri Kanicky
    • Created
    • 0 votes
  • Avatar

    Jiri Kanicky created a post,

    How to create HTTP Target with Bearer token?

    Answered
    1. Community
    2. Support Q&A

    Is there any way how can I create HTTP with Bearer token instead of Basic Authentication? I would like to use JSON payload.

    • Jiri Kanicky
    • Created
    • 3 followers
    • 5 comments
    • 1 vote
  • Avatar

    Jiri Kanicky commented,

    1. Support
    2. ...
    3. Workflows
    4. Zendesk Support placeholders reference

    My question to Zendesk is, why we have placeholders for ticket.requester.custom_fields.<key_name>ticket.organization.custom_fields.<key_name> but don't for ticket.assignee.custom_fields.<key_name> ...

    • View comment
    • Jiri Kanicky
    • Created
    • 0 votes
  • Avatar

    Jiri Kanicky commented,

    1. Community
    2. Support Q&A
    3. How can I display SLAs on the ticket?

    Hi Abhirup R You might want to set automation with action to fill some fields. Bellow is example for First Response Time. It might harder to do it for the other SLAs, because Zendesk does not have ...

    • View comment
    • Jiri Kanicky
    • Edited
    • 0 votes
  • Avatar

    Jiri Kanicky commented,

    1. Support
    2. ...
    3. Workflows
    4. Zendesk Support placeholders reference

    Hi Ben Van Iten I need to use placeholder for {{ticket.assignee.custom_fields.<key_name>}}   Yes the field is an agent/user custom field, but in the context it is an assignee of the ticket. Not a ...

    • View comment
    • Jiri Kanicky
    • Edited
    • 0 votes
  • Avatar

    Jiri Kanicky created a post,

    How can I add comment using automation?

    1. Community
    2. Support Q&A

    Is there any way to create a public comment with Automation? For example, I need to create a reminder to update the ticket. I need that reminder to be displayed on the ticket. Is seems that only em...

    • Jiri Kanicky
    • Edited
    • 2 followers
    • 1 comment
    • 0 votes
  • Avatar

    Jiri Kanicky created a post,

    Unable to set action on text field

    1. Community
    2. Support Q&A

    Please can you advise how to set action on text fields? I would like to add text to text fields in macro.

    • Jiri Kanicky
    • Created
    • 2 followers
    • 1 comment
    • 0 votes