Jiri Kanicky
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Total activity95
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Last activity
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Recent activity by Jiri Kanicky-
Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?
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Export users into CSV Export users into JSON in Zendesk -> Admin -> Reports Adjust JSON file to make it validated array: add "," add the end of each line, but the last one add "[" at the beginning...
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This should be standard feature. This is the reason why we are leaving Zendesk. Zendesk does not have standard admin tools. For example it is normal to be asked for a list of agents in Zendesk. Unf...
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Hi Ami. I think that you are missing the point. You provide export in Zendesk interface under Reports. That export is basically useless. I am not sure why did you bring the example of /api/v2/ticke...
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Hi Amie B Having the ability to get JSON does not justify not to have the fields in CSV if you provide that kind of export. Why to even provide CSV when you don't have all fields then? Your JSON fo...
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In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...
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Do customers have option to export tickets into CSV or XLS?
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Please can you can speak to your PMs to add either one or multiple heather fields. It is almost impossible to make webhooks without it today. Everyone is abandoning basic authentication. For exampl...
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My question to Zendesk is, why we have placeholders for ticket.requester.custom_fields.<key_name>ticket.organization.custom_fields.<key_name> but don't for ticket.assignee.custom_fields.<key_name> ...
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Hi Abhirup R You might want to set automation with action to fill some fields. Bellow is example for First Response Time. It might harder to do it for the other SLAs, because Zendesk does not have ...