Jiri Kanicky
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Recent activity by Jiri Kanicky-
Hi Ami. I think that you are missing the point. You provide export in Zendesk interface under Reports. That export is basically useless. I am not sure why did you bring the example of /api/v2/ticke...
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Hi Amie B Having the ability to get JSON does not justify not to have the fields in CSV if you provide that kind of export. Why to even provide CSV when you don't have all fields then? Your JSON fo...
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In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...
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Do customers have option to export tickets into CSV or XLS?
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Please can you can speak to your PMs to add either one or multiple heather fields. It is almost impossible to make webhooks without it today. Everyone is abandoning basic authentication. For exampl...
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My question to Zendesk is, why we have placeholders for ticket.requester.custom_fields.<key_name>ticket.organization.custom_fields.<key_name> but don't for ticket.assignee.custom_fields.<key_name> ...
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Hi Abhirup R You might want to set automation with action to fill some fields. Bellow is example for First Response Time. It might harder to do it for the other SLAs, because Zendesk does not have ...
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Hi Ben Van Iten I need to use placeholder for {{ticket.assignee.custom_fields.<key_name>}} Yes the field is an agent/user custom field, but in the context it is an assignee of the ticket. Not a ...
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Zendesk team clearly does not understand how companies use Slack and what are the requirements to create slack conversation from a ticket. The way how it should work is that Zendesk should open new...
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Hi Devan. I was able to find the solution on the weekly, but we switched to EazyBI. This is feature is out of the box there and EazyBI is much better reporting tool in comparison to Explore. Thanks.