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Christian Hartman

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Latest activity by Christian Hartman
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    Christian Hartman created a post,

    Pulling in Timestamp data from another platform

    We use a different system in order to triage the importance of our tickets before our team solves them in Zendesk.  We are hoping to gather data on the exact amount of time a ticket spends in that ...

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    Christian Hartman created a post,

    Multiple agents able to claim the same Chat

    We're seeing that with the Broadcast system of claiming chats, in which more than one agent can claim a single chat, leading to the customer seeing many agents piling in.   Is there a way to ensure...