
Julia Gilinets
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Activity overview
Latest activity by Julia Gilinets-
Julia Gilinets commented,
Fantastic - thanks, Jake.
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Julia Gilinets created a post,
Recently Viewed tickets for agents
CompletedFrom one of our Light Agents: Often I'm bouncing around between several unrelated items, would be handy if there were a menu dropdown with a list of tickets I've recently viewed to save me looki...
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Julia Gilinets commented,
Jake, Laura - we're needing this more and more! Any updates on ETA by chance? A beta we can be a part of? Thank you.
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Julia Gilinets commented,
We would really love this feature as well!
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Julia Gilinets commented,
We definitely need this as well - it seems like such a loss to lose this information when the whole point of a Case Management system is to gather enough information to properly route tickets. Here...
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Julia Gilinets commented,
Great to hear it's planned! If we can help by providing our use cases or participating in a beta please let us know. Very much looking forward to this feature, it will help our set up go to the nex...
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Julia Gilinets commented,
We could GREATLY benefit from this as well!