Julia Gilinets

Total activity 45
Last activity April 28, 2019 16:11
Member since July 09, 2013 01:29

Following 0 users
Followed by 1 user
Votes 19
Subscriptions 19

Activity overview

Latest activity by Julia Gilinets

Julia Gilinets commented, January 13, 2015 23:32
Fantastic - thanks, Jake.
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- Julia Gilinets
- Created January 13, 2015 23:32
- 0 votes
Julia Gilinets created a post, January 13, 2015 01:01
Recently Viewed tickets for agents
Completed
1. Community
2. Feedback on Support
From one of our Light Agents: Often I'm bouncing around between several unrelated items, would be handy if there were a menu dropdown with a list of tickets I've recently viewed to save me looki...
- Julia Gilinets
- Created January 13, 2015 01:01
- 9 followers
- 10 comments
- 8 votes
Julia Gilinets commented, April 02, 2014 09:35
Jake, Laura - we're needing this more and more! Any updates on ETA by chance? A beta we can be a part of? Thank you.
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- Julia Gilinets
- Created April 02, 2014 09:35
- 0 votes
Julia Gilinets commented, March 06, 2014 23:03
We would really love this feature as well!
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- Julia Gilinets
- Created March 06, 2014 23:03
- 2 votes
Julia Gilinets commented, January 03, 2014 04:07
We definitely need this as well - it seems like such a loss to lose this information when the whole point of a Case Management system is to gather enough information to properly route tickets. Here...
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- Julia Gilinets
- Created January 03, 2014 04:07
- 1 vote
Julia Gilinets commented, October 03, 2013 17:51
Great to hear it's planned! If we can help by providing our use cases or participating in a beta please let us know. Very much looking forward to this feature, it will help our set up go to the nex...
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- Julia Gilinets
- Created October 03, 2013 17:51
- 0 votes
Julia Gilinets commented, October 02, 2013 22:13
We could GREATLY benefit from this as well!
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- Julia Gilinets
- Created October 02, 2013 22:13
- 2 votes