Martin Bennett commented,
Is it possible to have an automation that looks for a specific field being updated? For example, I have an RMA Status drop down that agent's can edit as the RMA goes through it's different stages. ...
Martin Bennett commented,
I'm actually looking to set something up more along the lines of what @James was asking. Can anyone provide some guidance on that? edit: This seems like a very useful feature to have built-in. For...
Martin Bennett commented,
Is there a way to include the signature only on the initial email and not subsequent emails? We have a pretty standard (but lengthy) disclaimer in our signatures that only needs to be included on t...
Martin Bennett commented,
This is quite a challenge, one that even ZenDesk doesn't seem they want to attempt. It's now been over 5 years since this was brought up and it seems universal that the way attachments are "li...
Martin Bennett commented,
Having the option to show custom fields on a customers activities screen is huge. For example, we have a field for 'RMA Status'. Our resellers, who have a lot of open tickets with us, need a quick ...
Martin Bennett commented,
I don't think @John's second part of his question was answered and we are in the same position. We have an email address that goes to an RMA group, and email that goes to Support. We frequently get...
Martin Bennett commented,
I've been pulling my hair out trying to do this as well. I don't want to have to create a ton of triggers and rules to make this work because this is a pretty basic feature used by just about all o...