Thomas D'Hoe

1. Zendesk Suite
2. ...
3. Live support & messaging channels
4. Helpful Chat triggers 🗯

Hi, can you share with us how your chat rescuer trigger is set up please? Thanks

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• Thomas D'Hoe
• Created April 13, 2021 13:32
• 0 votes

1. Community
2. Zendesk Guide EAP - Knowledge in Agent Workspace
3. Safe some step, with "Search Icon"

agree

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• Thomas D'Hoe
• Created March 22, 2021 15:05
• 0 votes

1. Community
2. Feedback on Support
3. Agent Workspace - Open at top of latest comment

Yes, we see the same. For long email communications, the anchor point should be at the top of the latest comment. Thanks 

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• Thomas D'Hoe
• Created February 23, 2021 07:34
• 3 votes

1. Support
2. ...
3. Tickets
4. Data storage limits and adding more storage for Zendesk Support

Where can we see the total storage currently used?

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• Thomas D'Hoe
• Created February 08, 2021 14:56
• 0 votes

1. Admin Center
2. ...
3. Using Sunshine for admins
4. Adding Sunshine user profiles and events to customer context in a ticket

Hi,  Does the  "article_viewed" event type work for all helpcenters? Or only if the end-user is signed in? Does it work for anomyous end users?  Also for the "article_viewed" event type, I see the ...

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• Thomas D'Hoe
• Created February 05, 2021 07:45
• 0 votes

1. Chat
2. ...
3. Zendesk messaging
4. About Zendesk messaging

Hi, is this only available for public helpcenters? Or also for redtricted helpcenters?

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• Thomas D'Hoe
• Created February 05, 2021 06:42
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Translating conversations in the Zendesk Agent Workspace

Same here, I think the article is not up to date. 

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• Thomas D'Hoe
• Created January 25, 2021 16:02
• 0 votes