DJ Buenavista Jr.
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Total activity35
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes1
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Subscriptions10
Activity overview
Latest activity by DJ Buenavista Jr.-
DJ Buenavista Jr. commented,
Hi Bart, Thank you for reaching out to Zendesk Support. In regards to your concern, I would advise checking the following events on the tickets that got fired by the CSAT automation. Checking the ...
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DJ Buenavista Jr. commented,
Hi Riko, Thank you for the following screenshot, however looking at it, you're still on the wrong page or product. Kindly click on the Zendesk Products icon from the upper right and select Support...
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DJ Buenavista Jr. commented,
Hi Theodore, Thank you for reaching out to Zendesk Support. Once your agents have signed into Zendesk Support, they don't need to sign in again to Chat or when they need to go online on Phones. If...
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DJ Buenavista Jr. commented,
Hi Benjamin, Thank you for reaching out to Zendesk Support. In regards to your concern, unfortunately right now there's no plan of adding this feature and it's currently not on the roadmap to add ...
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DJ Buenavista Jr. commented,
Hi Joy, Thank you for reaching out to Zendesk Support. In regards to your concern, currently, there's no native way of doing this through Zendesk. However, Google search shows there's an existing ...
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DJ Buenavista Jr. commented,
Hi Gatis, Thank you for reaching out to Zendesk Support. In regards to your concern, I was able to check your Help Center and I tried to start a chat without inputting any name and email, informat...
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DJ Buenavista Jr. commented,
Hi Gil, Thank you for reaching out to Zendesk Support. Unfortunately, only the agent signed in can change their status to Online. Even an Admin cannot change the status of any agent, and unfortuna...
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DJ Buenavista Jr. commented,
Hi Riko, Thank you for reaching out to Zendesk Support. In regards to your concern, looking at the screenshot you've provided I can see that you are currently on the Chat page/product. The followi...
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DJ Buenavista Jr. commented,
Hi Fan Guo, Thank you for reaching out to Zendesk Support. In regards to your concern, the possible reason why only the title popup of your widget was changed, is you have only edited the "Title" ...
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DJ Buenavista Jr. commented,
Hi Chad, Thank you for reaching out to Zendesk Support. We do appreciate your concern and feedback regarding the use of Light Agents. However, since the creation of Light Agents, we looked at the ...