DJ Buenavista Jr.
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Total activity51
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes1
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Subscriptions11
Activity overview
Latest activity by DJ Buenavista Jr.-
DJ Buenavista Jr. commented,
Hi Jason, Thank you for reaching out to Zendesk Support. In regards to your concern, you can edit the email body of your CSAT automation from the Support page > under Business Rules, select Automa...
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DJ Buenavista Jr. commented,
Hi admin, Thank you for reaching out to Zendesk Support. If you're referring to changing a tag name on a ticket instead of adding a tag into it, you might consider changing the condition of your t...
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DJ Buenavista Jr. commented,
Hi Melinda, Thank you for reaching out to Zendesk Support. In regards to your concern, the comment that was changed from public to private won't be visible to the requester as long as the changes ...
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DJ Buenavista Jr. commented,
Hi Bill, Thank you for reaching out to Zendesk Support. In regards to your concern, unfortunately, we don't have any new updates or information about this feature. At the moment, Zendesk Support m...
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DJ Buenavista Jr. commented,
Hi Anderson, The following screenshot I've shared is just an example, but the following event type should be available as well. The following feature is available to all Support Team subscriptions...
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DJ Buenavista Jr. commented,
Hi Julien, Thank you for reaching out to Zendesk Support. In regards to your concern, the following can be achievable via custom code or a 3rd party app. You can check below our app store/marketpl...
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DJ Buenavista Jr. commented,
Hi Anderson, Thank you for reaching out to Zendesk Support. In regards to your question, the information provided by Michael to check the Moderation activities in Guide admin will provide you all ...
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DJ Buenavista Jr. commented,
Hi Nick, I'm sorry to hear that you are still not able to fix this issue. The issue seems to be a little more complicated than expected and will need a thorough investigation it seems. I would adv...
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DJ Buenavista Jr. commented,
Hi Nick, Thank you for reaching out to Zendesk Support. In regards to your concern, there's a setting in Gmail to turn on/off images. I have found this from Google, (https://support.google.com/mai...
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DJ Buenavista Jr. commented,
Hi Bart, Thank you for reaching out to Zendesk Support. In regards to your concern, I would advise checking first if you have Rich content formatting selected. From the Support page, go to Admin a...